Jollyjohn

Filter has been changed and BT say (via his provider) that there is no fault on the line.

I tried in the first place to establish by a process of elimination the cause of the problem.

Initially I asked him to change the filter and he did(?).

I asked him to check and change the telephone cable from BT socket to router but he had great difficulty in grasping which cable that was. I asked him to obtain an analogue phone, try that and he did(?)

onthelimit1.

No other equipment in the house.

rdave13

He says his provider apparently remotely changed his router channel.

The main problem is that he is not meticulous in his approach to any problem so that when questioned the answers are varied.

I shall have to start all over again with him on the phone by eliminating each possibilty one by one. Unfortunately his ability and knowledge of anything PC connected is, in a nutshell - useless, and he gets agitated if you repeat the question.

I know the opinions being expressed - Leave him to it,you cannot help people who get annoyed with the person helping.

rdave13 The gentleman from the provider who was not of UK origin used remote access to do this it is claimed.