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Wireless printer not detected

weebil

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Posted January 29, 2012 at 5:17PM

Trying unsuccessfully to install a Kodak Hero 5.1 printer. Previous Epson printer had installed with no problems. Doing all the right things, the Hero 5.1 successfully linked with router but is not detected by computer. Any advice? Bill Stevenson

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bremner

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Posted January 29, 2012 at 5:26PM

Have you installed the drivers and associated software?

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weebil

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Posted January 29, 2012 at 11:10PM

Yes, done that. I should say that if the USB cable option is selected then there is no problem. It's just the wireless function that doesn't function. I go through all the procedure for wireless setup but when the the PC trys to locate the printer - it isn't found! Weird.

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frybluff

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Posted January 30, 2012 at 8:02AM

I had what sounds like the same problem, and found that my laptop was "holding" a "failed document", in a print queue. All it told me, though, was "printer not found". When I found this "failed document", and deleted it, my laptop miraculously found the printer. Obviously, may not be cause of your problem, but worth a check.

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bremner

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Posted January 30, 2012 at 8:03AM

Could your firewall be blocking the connection?

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muddypaws

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Posted January 30, 2012 at 9:11AM

Have you disconnected the USB lead? On my Kodak it wont recognise both at once.

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weebil

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Posted January 30, 2012 at 2:46PM

Checked firewall - ok. No failed documents Have only used USB cable for non-wireless connection. When cable is disconnected then printer is not detected. Thanks to all.

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frybluff

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Posted January 30, 2012 at 3:42PM

Hate to state the obvious, but if you look under "Devices and Printers", on your PC, does it show your new printer as the "default printer"?

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weebil

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Posted February 1, 2012 at 2:55PM

Reply to "flybuff" It lists the printer in Devices & Printers but when trying to print it is noted as "offline"

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weebil

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Posted February 1, 2012 at 6:48PM

Problem solved - it seems it was a firewall blocking after all.

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