Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

PC Unexpected Shut Down

bear73

Likes # 0

Posted January 25, 2012 at 11:23AM

My pc shut down unexpectedly this morning and I got this error report

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057

Additional information about the problem: BCCode: be BCP1: 8BC01000 BCP2: 00BF8121 BCP3: 8E1138EC BCP4: 0000000A OS Version: 617601 Service Pack: 1_0 Product: 768_1

Files that help describe the problem: C:\Windows\Minidump\012512-33914-01.dmp C:\Users\Sarah\AppData\Local\Temp\WER-52931-0.sysdata.xml

Any ideas on what caused this? My husband said it shut down when he turned the printer on but we don't seem to have any problems with the printer.

Thanks

Like this post
Ian in Northampton

Likes # 0

Posted January 25, 2012 at 11:43AM

Have you been able to restart it? Windows does this kind of thing very occasionally - an internal error occurs, and it shuts down, but the error is usually only transitory. If the error recurs, or if you can't restart your system, that's when it becomes concerning.

Like this post
spuds

Likes # 0

Posted January 25, 2012 at 11:50AM

Have you added or removed any programs,other items, or done a maintenance check and repair recently?.

Like this post
bear73

Likes # 0

Posted January 25, 2012 at 12:04PM

Hi

Yes I managed to restart it but it did a similar thing showing the blue screen a couple of months ago so was a bit worried something might be wrong.

All seems fine now. I haven't added any new programs recently and regularly do my pc maintenance.

hopefully its just a harmless internal error.

Thanks

Like this post

Reply to this topic

This thread has been locked.



Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.