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Tech Helproom

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Email server problem


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I've just been "fixing" my sisters email...

For some time she only been able to use webmail. Her email address is;

[email protected]

She has had this for years, from when she used to have her internet access with tiscali, on PAYG dial-up.

Some time ago, (possibly over a year ago), she changed her isp, and it is now Virgin, (Cable) Her "default" "Virgin" email address is [email protected]

Her setup is that she has 2 computers at home. A desktop that has MS Office XP, with Outlook A Laptop that doesn't have Office, so she uses Outlook Express for her emails.

The problem was that she's not been able to send emails from either programme, for some time.

I suspected that it was because the smtp server was incorrectly set to use the tiscali sever, instead of the Virgin one... I checked and found that her SMTP was set to tiscali... So I changed it to smtp.ntlworld.com as per the advice here;

Virgin info

It's now working fine with the Desktop and Outlook, but just refuses to connect to the server with the laptop and Outlook Express. (This is while she's at home, using her own router/internet connection... not on the road)

I've tried repeatedly, checking/changing/experimenting with the various security settings/ports, but it never connects.

(Both machines receiving fine... just the laptop not sending).

I'm open to any suggestions!

Thanks in advance,



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The three PC's I changed to livemail were all running XP. I changed specifically because Outlook Express was not connecting to the smtp server and was not saving the password. These are known issues. Deleting and recreating the account worked on one PC and has done so for about three months.

Installing livemail is very straight forward and it will transfer settings and messages.

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"The three PC's I changed to livemail were all running XP...."

Massive apologies for my earlier post Jollyjohn, you are indeed correct.

It's the latest Windows Live Mail 2011 that's incompatible with XP. The 2009 version is still available and that's the one that XP users get.

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