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Online laptop purchase reliability.


frybluff
Resolved

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Having decided on a particular laptop, I have found it available from the following: Saveonlaptops, Dabbs, BT shop. Have tried John Lewis, Laptopsdirect, Amazon, e-buyer, without much success. My question is this: Of the ones who have what I want, is their after sales service "much of a muchness", or is one better than another (prices are at least similar). Alternatively, can anyone suggest a supplier who is "good" that I may not have thought of. I am thinking of getting Lenovo Z570, with i5, and addition nVidia graphics, preferably 6GB/750GB.

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100andthirty

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Dabs and BT Shop are one and the same, BT having bought Dabs a couple of years ago. Thus they are big reputable company that'll still be there tomorrow. I know nothing of Saveonlaptops, but struggled on a quick search to find anything bad - which is a good sign. All that said, Lenovo is also a reputable company too and will stand behind their product.

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john bunyan

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If available from John Lewis, they give a 2 year warranty on laptops. I prefer Toshiba as a brand however.J Lewis lets you order on line and collect from a store - I felt this a good option in case a return was needed( which, so far, it has not!)

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rickf

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RECENTLY BOUGHT FROM simplyacer and the service was very good at the buying end. Have not had to use customer service yet, fingers crossed, so can't comment on that aspect.

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wiz-king

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I dont know if its the same cost here

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frybluff

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Wiz-king. Their list prices are not really economic. Having said that, their site appears to be having problems. I've just been on, trying to clarify a point in the spec., and the Z570 appears to have "disappeared" from the site. Not very encouraging!!

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frybluff

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To partly answer my own question, I have found that, if one asks pre-sales technical questions (eg Spec details) of online suppliers, there tends to be two types of answer: either a "stock" answer - "the manufacturer has not provided that information", or a detailed answer to one's question, including some explanatory info. I know which gives me more confidence to make a purchase!!

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