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Any help on why BBC iplayer desktop will not start.
Likes # 0
Posted January 16, 2012 at 1:25PM
I have been running BBC iplayer desktop on my Dell Inspiron 1720 laptop successfully for about 6months. It is Running Vista(HP) sp2 2Gb RAM. That is until yesterday. I had left it overnight to download a couple of programs and yesterday morning checked to see if it had completed, it had without problem. I then did a bit of clearing up on the computer, I am fairly sure that I did not delete anything significant to BBC iplayer, I then added the laptop to my home network, after the restart trying to start iplayer from the desktop shortcut, just resulted in the timer running for 5secs or so and nothing further. I tried to start the program several different ways, right clicking then run, also tried going direct to the folder with the program and starting it from there with the same result. I did a restore to a point before yesterday, no joy, I then uninstalled the program and re-installed it, but that made no difference either. Also for info, it appears that it is only iplayer that is affected, all the other shortcuts work and start the selected programs without a problem. Any advice on what I can do to resolve the problem would be gratefully appreciated.
Likes # 1
Posted January 17, 2012 at 1:26PM
You say you deleted Adobe Air but did you completely uninstall it - there may be some remnants left over? If you simply deleted it via Add/Remove programs then try removing it with the Windows Installer Cleanup Utility or download Revo Uninstaller from here (free,safe and easy to use) enter link description here
Likes # 0
Posted January 17, 2012 at 4:10PM
Thanks rdave13, I thought this might be the solution, but I am afraid not joy. I did both of the suggested deletes no luck. Tried a reboot and another uninstall and reinstall but ti is still not interested, by the look of things I will have to give up on this unless anyone has any other ideas. Thanks for all the attempts to help
Likes # 0
Posted January 18, 2012 at 7:49AM
Well done northumbia 61, I am much obliged to you and all the other attempts to cure my problem. The Revo uninstaller worked its magic and iplayer is up and working again. I use Revo on my PC but didn't install it on my laptop, shows when you have a good program you should use it on all of your computers. Thanks again to all.
Likes # 0
Posted January 16, 2012 at 2:25PM
You say you did a spot of clearing up - have you accidentally disabled or deleted Adobe Air or a component of it ? You may need to reinstall Adobe Air.
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Posted January 16, 2012 at 3:23PM
Thanks for that Northumbria61, I forgot to mention in my original post,I had scrubbed Adobe Air but I re-installed it immediately after I deleted it. But by the sound of it that is where the problem lies. Not sure what I should do next, the iplayer desktop is a fresh install as is Adobe Air.
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Likes # 0
Posted January 16, 2012 at 3:59PM
I would be inclined to uninstall them both, restart the computer and then download and install a fresh copy of iPlayer. That should get everything back working again.
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Posted January 16, 2012 at 4:10PM
Hi Guys thanks for your input: Yes it works fine from the website I think I might try doing as you say delete them both again, shut down the computer. If I am right and install iplayer desktop first it should prompt me to download Adobe Air, maybe it needs to be done in that order? Will leave it until tomorrow, just to see if anyone else has an input before I uninstall again. thanks for the help!!
Likes # 0
Posted January 16, 2012 at 4:34PM
As you install iPlayer it will automatically install Adobe Air
Likes # 0
Posted January 16, 2012 at 5:16PM
Maybe you should read this - the latest proposal for BBC iPlayer enter link description here
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