We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Any help on why BBC iplayer desktop will not start.


alternator
Resolved

Likes # 0

I have been running BBC iplayer desktop on my Dell Inspiron 1720 laptop successfully for about 6months. It is Running Vista(HP) sp2 2Gb RAM. That is until yesterday. I had left it overnight to download a couple of programs and yesterday morning checked to see if it had completed, it had without problem. I then did a bit of clearing up on the computer, I am fairly sure that I did not delete anything significant to BBC iplayer, I then added the laptop to my home network, after the restart trying to start iplayer from the desktop shortcut, just resulted in the timer running for 5secs or so and nothing further. I tried to start the program several different ways, right clicking then run, also tried going direct to the folder with the program and starting it from there with the same result. I did a restore to a point before yesterday, no joy, I then uninstalled the program and re-installed it, but that made no difference either. Also for info, it appears that it is only iplayer that is affected, all the other shortcuts work and start the selected programs without a problem. Any advice on what I can do to resolve the problem would be gratefully appreciated.

Like this post
northumbria61

Likes # 1

You say you deleted Adobe Air but did you completely uninstall it - there may be some remnants left over? If you simply deleted it via Add/Remove programs then try removing it with the Windows Installer Cleanup Utility or download Revo Uninstaller from here (free,safe and easy to use) enter link description here

Like this post
alternator

Likes # 0

Thanks rdave13, I thought this might be the solution, but I am afraid not joy. I did both of the suggested deletes no luck. Tried a reboot and another uninstall and reinstall but ti is still not interested, by the look of things I will have to give up on this unless anyone has any other ideas. Thanks for all the attempts to help

Like this post
alternator

Likes # 0

Well done northumbia 61, I am much obliged to you and all the other attempts to cure my problem. The Revo uninstaller worked its magic and iplayer is up and working again. I use Revo on my PC but didn't install it on my laptop, shows when you have a good program you should use it on all of your computers. Thanks again to all.

Like this post  
northumbria61

Likes # 0

You say you did a spot of clearing up - have you accidentally disabled or deleted Adobe Air or a component of it ? You may need to reinstall Adobe Air.

Like this post
alternator

Likes # 0

Thanks for that Northumbria61, I forgot to mention in my original post,I had scrubbed Adobe Air but I re-installed it immediately after I deleted it. But by the sound of it that is where the problem lies. Not sure what I should do next, the iplayer desktop is a fresh install as is Adobe Air.

Like this post
tullie

Likes # 0

Does it work from the BBC website?

Like this post
ams4127

Likes # 0

I would be inclined to uninstall them both, restart the computer and then download and install a fresh copy of iPlayer. That should get everything back working again.

Like this post
alternator

Likes # 0

Hi Guys thanks for your input: Yes it works fine from the website I think I might try doing as you say delete them both again, shut down the computer. If I am right and install iplayer desktop first it should prompt me to download Adobe Air, maybe it needs to be done in that order? Will leave it until tomorrow, just to see if anyone else has an input before I uninstall again. thanks for the help!!

Like this post
Sea Urchin

Likes # 0

As you install iPlayer it will automatically install Adobe Air

Like this post
northumbria61

Likes # 0

Maybe you should read this - the latest proposal for BBC iPlayer enter link description here

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

iPhone 6 review: best ever iPhone is very good... but no longer the best phone you can buy

IDG UK Sites

Why Apple and Samsung, Google and Microsoft's schoolyard spats make them all look stupid

IDG UK Sites

How to successfully bridge the gap between clients and creatives

IDG UK Sites

How to update your iPhone or iPad to iOS 8: including how to install iOS 8 if you don't have room ()......