We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Unable to connect to Internet through wireless Virgin Media Router


Beardy2

Likes # 0

I have a VirginMedia 50Mps wireless router that runs 4 wired connections. These are all working fine and have Internet connection. When the router was installed I could also connect to the internet wirelessly on my Laptop which is running Windows Vista Home Premium. But of late I have been unable to connect to the Internet on the Laptop. When you place the mouse pointer over the Icon in the bottom right hand corner, the following message comes up : Currenlty connected to: Unidentified(virginmediaxxxxxxxx) (where xxxxxxxx is a numeric identifier for the modem). Access: Limited connectivity or sometimes it says Access : Local only.

Like this post
difarn

Likes # 0

First you should check to see that your network adaptor driver is up to date in Device Manager.

Then it may be necessary to change TCP/IP settings - see this article on how to do this.

Like this post
Beardy2

Likes # 0

Many thanks for the suggestion, however as I am unable to connect to the internet, I cannont update the driver if it is out of date.

Cheers.....Beardy2

Like this post
tullie

Likes # 0

Download it wired!

Like this post
AlanHo

Likes # 0

Whle not dial Virgin Media customer support.

They can take over the wireless modem remotely and get it working with your computer.

They did mine OK.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

iPhone 6 vs Samsung Galaxy S5 comparison review: Apple takes on Samsung once again in smartphone...

IDG UK Sites

Just another opinion about Apple's new iPhone

IDG UK Sites

Intel Xeon E5 v3 Haswell processors review: we check out the fastest chips on the planet

IDG UK Sites

Apple Watch hands-on review | Apple Watch design, spec, features & UK pricing