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DVD/CD ROM not functioning


Phoenix21

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I run Windows XP. The DVD/CD ROM on my PC has stopped working, and it no longer appears in the hard disk drives in My Computer. How do I get it working again?

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Fruit Bat /\0/\

Likes # 1

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes http://support.microsoft.com/kb/314060/ works for W7 Vista or XP http://aumha.org/downloads/cdgone.zip

or manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

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Phoenix21

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Thank you so much, Fruitbat. Not sure if I can follow all you say (being a bit of an amateur), but will try. If I get stuck, I'll ask a more PC-savvy friend to help me in the morning. And if we both get stuck, I'll ask you for further instructions, if that's OK?

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Phoenix21

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I wasn't able to sort this out so a friend called to see if he could help. He opened the tower and found that the power supply to the DVD/CD-ROM was not connected! I've no idea how this happened because it was functioning correctly only last week, and no-one has touched it since then. Anyway, its OK now. Thank you again, Fruitbat, for all your advice.

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