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Tech Helproom


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Reinstall XP - Device Errors


dogbreath1

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Have just reinstalled XP SP 2 on a Dell laptop that was seriously infected with malware.

Installation went OK but am getting errors in Device Manager, Ethernet Controller, Network Controller, O2Micro CCID SC Reader, PCI Device, SM Bus Controller and Video Controller. Another problem is I cannot find the device driver CD's.

Looking for advice on how to proceed!

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rdave13

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Possibly install the 'recommended' ones from top down? Especially from the 'Communications' label?

The 'urgent' ones I have no idea about. Best ask DELL.

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lotvic

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rdave13, with respect my link was to the manual and the instructions to install the drivers. Link was not meant to be a link to the drivers needed. Under the section for Reinstalling Software is:

*"Installing Drivers in the Correct Order Microsoft Windows XP (with service pack 2 and later) does not require a system driver installation order. However, the following order preference works best. "*

so as you have already said, the order is not too important.

Drivers available to download are on this different link to UK Dell

http://www.dell.com/support/drivers/uk/en/ukdhs1

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dogbreath1

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Thanks for help so far.

Laptop can now access the internet and most drivers have been added. For the benefit of others who might refer to this thread, Dell strongly recommend adding drivers in a specific sequence, saying that not to do so can adversely affect their performance. The following link refers: http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&docid=268873&l=en&s=gen

I have two remaining problems.

  1. On boot, and before the laptop connects to the internet, there seems to be a temporary conflict between the Dell and Windows network connection utilities. Initially, Windows shows 'little or no connectivity' whereas the Dell UI reads that the internet connection is excellent (though the laptop cannot connect to the net at this point). The IP address shown by the Dell UI (prior to the laptop actually being on line) is initially 169.254.131.195, but by opting in the Dell UI to connect to my VOYAGER-95 profile, the laptop connects to the net and the Dell GUI then displays a typical IP of 192.168.1.7 as you might expect. How can I force the laptop to use just one of the Dell/Windows utilities?

  2. Still getting some errors in Device Manager:

Under 'Other Devices', the following errors are shown-

(a) Modem Device on High Definition Audio Bus (b) Video Controller (VGA Compatible)

The necessary driver is missing in each case and cannot be automatically sourced through the MS download site.

Under 'Sound, video and game controllers, the following error-

IDT High Definition Audio CODEC

The driver was obtained automatically but the service refuses to start.

Any more ideas please?

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dogbreath1

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Thanks lotvic. Have now installed the nVidia-Driver R224634.exe (60MB) and the Device Manager error '(b) Video Controller (VGA Compatible)' has now been rectified.

Still got the other two errors plus the Dell/Windows connection utility conflict.

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rdave13

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About the audio, I can't find the solution to your specific model, but have a look here

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dogbreath1

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OK. Getting a bit closer. To remove the wireless utility conflict, I launched the Intel PROSet/Wireless WiFi Connection Utility>Advanced>Use Windows To Manage WiFi, then added the wireless network details to Network Connections.

However, under 'Other Devices', the following errors are still showing-

  • Modem Device on High Definition Audio Bus

The necessary driver is missing in each case and cannot be automatically sourced through the MS download site.

Under 'Sound, video and game controllers, the following error-

  • IDT High Definition Audio CODEC

The driver was obtained automatically but the service refuses to start.

Any more ideas please?

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lotvic

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IDT High Definition Audio CODEC

Read http://en.community.dell.com/support-forums/laptop/f/3517/t/19314360.aspx especially the last posting.

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rdave13

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This is the driver for the modem, link

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dogbreath1

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Okidoki. All sorted.

rdave13's modem driver got rid of that error and lovic's uninstall device tip followed by installing the SIGMATEL-Driver (R171789.exe (7MB)) removed the second and final error and re-enabled system audio.

Machine now running like a greyhound and appears error free and fully functional.

Many thanks to all who helped. Happy new your to you and yours! :)

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lotvic

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We are glad it's sorted and working, just one more thing - for future use:

Best to burn all the drivers to a CD/DVD with instructions and notes, while you've got them sussed.

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