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Internet only connects in Safe Mode - aaaarrrggghhh!


paganpen

Likes # 0

It would be wonderful if someone can help with this - I feel I have tried everything. It is my old desktop pentium 4 with win xp. I thought my son could use it for his homework - but the wireless internet will only connect in Safe Mode. I have a vista laptop, a macbook and two iphones that connect wirelessly with no problem.

Realising it might be malware I have tried scanning with: Spybot search and destroy Trend Micro Housecall Panda Scan Bitdefender Malwarebytes gmer smitfraudfix winsockfix lps fix

I have tried going through the services and stopping them in an attempt to find a service that might be disrupting - but unless I've missed one - I don't think its working.

The pattern is often that it looks like its connected when I first turn on, then after a few seconds it has limited connectivity OR it simply gets stuck on acquiring network address. But as I write this in safemode - its fine. I have also got commodo antivirus - I have tried turning it off, turning off windows firewall - all to no good effect.

I have done a hijack this scan - and will post results below. Can anyone help?

Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 08:27:50, on 14/12/2011 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal

Running processes: E:\WINDOWS\System32\smss.exe E:\WINDOWS\system32\winlogon.exe E:\WINDOWS\system32\services.exe E:\WINDOWS\system32\lsass.exe E:\Program Files\COMODO\COMODO livePCsupport\CLPSLS.exe E:\WINDOWS\system32\nvsvc32.exe E:\WINDOWS\system32\svchost.exe E:\WINDOWS\system32\svchost.exe E:\WINDOWS\system32\spoolsv.exe E:\Program Files\Creative\Shared Files\CTAudSvc.exe E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe E:\Program Files\Bonjour\mDNSResponder.exe E:\Program Files\Java\jre6\bin\jqs.exe E:\WINDOWS\system32\svchost.exe E:\WINDOWS\System32\TUProgSt.exe E:\WINDOWS\Explorer.EXE E:\WINDOWS\System32\svchost.exe E:\WINDOWS\system32\CTHELPER.EXE E:\Program Files\COMODO\COMODO Internet Security\cfp.exe E:\WINDOWS\system32\RUNDLL32.EXE E:\WINDOWS\system32\ctfmon.exe E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe E:\Program Files\NETGEAR\WG111v2\WG111v2.exe E:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe E:\WINDOWS\system32\mmc.exe E:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe E:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - E:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - E:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - E:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll O4 - HKLM..\Run: [CTHelper] CTHELPER.EXE O4 - HKLM..\Run: [COMODO Internet Security] "E:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h O4 - HKLM..\Run: [NvMediaCenter] RUNDLL32.EXE E:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM..\Run: [NvCplDaemon] RUNDLL32.EXE E:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM..\Run: [nwiz] E:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet O4 - HKCU..\Run: [NVIDIA nTune] "E:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear O4 - HKCU..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe O4 - HKCU..\Run: [SpybotSD TeaTimer] E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKUS\S-1-5-19..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS.DEFAULT..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = ? O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = ? O4 - Global Startup: Windows Search.lnk.disabled O8 - Extra context menu item: Append to existing PDF - res://E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert link target to Adobe PDF - res://E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://E:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - E:\WINDOWS\bdoscandel.exe O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - E:\WINDOWS\bdoscandel.exe O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\Program Files\Spybot - Search & Destroy\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\Program Files\Spybot - Search & Destroy\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: HopSurf - {ED98F8D1-09AC-4107-B2FF-91DBE011B0C5} - E:\Program Files\Comodo\HopSurfToolbar\HopSurfToolbar_IE.dll O10 - Unknown file in Winsock LSP: e:\windows\system32\nwprovau.dll O15 - Trusted Zone: *.clonewarsadventures.com O15 - Trusted Zone: *.freerealms.com O15 - Trusted Zone: *.soe.com O15 - Trusted Zone: *.sony.com O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/3.0.0.0/srl_bin/sysreqlab3.cab O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.co.uk/scan_uk/scan8/oscan8.cab O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - E:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O20 - AppInit_DLLs: E:\WINDOWS\system32\guard32.dll O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - E:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - E:\WINDOWS\system32\browseui.dll O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - E:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe O23 - Service: Apple Mobile Device - Apple Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - E:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: COMODO livePCsupport Service (CLPSLS) - COMODO - E:\Program Files\COMODO\COMODO livePCsupport\CLPSLS.exe O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - E:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - E:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - E:\Program Files\Creative\Shared Files\CTAudSvc.exe O23 - Service: Firebird Guardian - DefaultInstance (FirebirdGuardianDefaultInstance) - Unknown owner - E:\Program Files\Firebird\Firebird21\bin\fbguard.exe (file missing) O23 - Service: Firebird Server - DefaultInstance (FirebirdServerDefaultInstance) - Unknown owner - E:\Program Files\Firebird\Firebird21\bin\fbserver.exe (file missing) O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - E:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - E:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - E:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Palm Novacom (NovacomD) - Unknown owner - E:\Program Files\Palm\SDK\bin\novacom\x86\novacomd.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - E:\WINDOWS\system32\nvsvc32.exe O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - E:\Program Files\WinPcap\rpcapd.exe O23 - Service: SmartLinkService (SLService) - Smart Link - E:\WINDOWS\SYSTEM32\slserv.exe O23 - Service: Steam Client Service - Valve Corporation - E:\Program Files\Common Files\Steam\SteamService.exe O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - E:\WINDOWS\System32\TuneUpDefragService.exe O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - E:\WINDOWS\System32\TUProgSt.exe O23 - Service: WTService - Unknown owner - E:\WINDOWS\system32\atwtusb.exe

-- End of file - 9629 bytes

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difarn

Likes # 0

There are quite a few things that can cause this.

Check in device manager to see if all of your drivers are up to date.

Have there been any live updates from security software? Check to see that your anti-virus is up to date.

A conflict in anti-virus programmes.Have you uninstalled any of these but there may be elements left behind?

Have you checked the connection settings for the desktop? Make sure that the IP address is the same as for the wireless router.

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mgmcc

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"I have tried going through the services and stopping them in an attempt to find a service that might be disrupting - but unless I've missed one - I don't think its working."

Disabling services is unlikely to solve the problem and might actually make it worse. Make sure the DHCP Client and Wireless Zero Configuration services are running. Delete any existing wireless "profiles" that Windows may have saved and then go through the procedure to "Connect" again.

Has this PC ever connected "wirelessly" (other than in Safe Mode)? I have come across Wireless Adapter - PC combinations that just don't work and the only solution has been to use a different wireless adapter.

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paganpen

Likes # 0

dlfarn - I think everything is up to date as far as I can establish. I'm not sure what you mean by the desktop connection settings, but presumably as the machine connects in safe mode they must be alright?

mgmcc - I think you may be right about the wireless adapter. The machine was only connected by wire previously - so this is its first wireless attempt, with a usb dongle. Perhaps a wireless PC card is the best way to go. It would be very annoying if that failed though -

But I can not find any malware - so some basic incompatibility does seem likely.

Perhaps I'll try and source one on ebay and give it a shot.

Thanks both for suggestions.

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difarn

Likes # 0

Just a thought - have you tried to connect by ethernet and then plug the dongle in?

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