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Tech Helproom


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Frozen Toshiba NB200


spiderlegz
Resolved

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Hi all, I have an issue with a Toshiba NB200 netbook & need some advice please. I’ve reinstalled Windows XP SP3 but the screen freezes on the XP logo when booting. Initially the touchpad & keyboard kept locking up, also had a few BSOD a few times, which prompted the reinstallation. The pad & keyboard failed to work the first time, hard drive was not recognised the second time, RAM the fourth time but on the 5th attempt everything went fine until the XP loading page after installation. Strangely enough though, it boots into safe mode with no problems. While in safe mode I updated the BIO’s to the latest version & also installed all the hardware drivers with the latest versions but it still freezes on normal boot. The HDD, RAM etc must be ok as it wouldn’t boot into safe mode? Maybe the motherboard is the issue? No error messages pop up at all. I’m completely out of things to try & have searched high & low for some info (including Toshiba’s support) but am hoping that someone could help me on this site. Thanks in advance.

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buteman

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Does Device manager throw up any problems.

Maybe check event viewer to see if that tell you what the problem is.

Time and date correct in the Bios and computer or is it loosing time.

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spiderlegz

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The only issue in device manager is the network controller but can't install the driver in safe mode. Time & date is correct & staying constant. Can't see any significant errors in the event viewer.

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buteman

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There must be a way to start it in normal mode if you can start it in safe mode.

How about going into msconfig in safe mode and click on diagnostic start up apply and reboot trying it that way.

I know there is a way to start it using msconfig but not at all sure it is the way I described.Maybe best waiting for someone else to advice on the best method.

On 2nd thought maybe best forgetting that in case it does not start again in any mode.

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robinofloxley

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Have you tried using the Recovery Partition instead of XP disc?

(F8, repair etc?)

My thinking being the original drivers would have worked, but maybe later ones have issues.

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Fruit Bat /\0/\

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screen freezes on the XP logo when booting - often a driver problem

installed all the hardware drivers with the latest versions but it still freezes on normal boot - maybe not this time

HAve you thought about doing a repair install?

Repair XP by install over the top of existing system

  1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.

  2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

  1. Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.

DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).

  1. Accept the License Agreement and Windows will search for existing Windows installations.

  2. Select the XP installation you want to repair from the list and press R to start the repair.

  3. Setup will copy the necessary files to the hard drive and reboot.

Do not press any key to boot from CD when the message appears.

Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

Repair XP http://www.michaelstevenstech.com/XPrepairinstall.htm

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spiderlegz

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Ok, repaired XP as instructed but the freezing issue still remains. No longer able to get it into safe mode, so unable to access msconfig diagnostics. The HDD is a new one & has no partition containing drivers etc.

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Fruit Bat /\0/\

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OK I would next try remove and refit of memory modules and a general clean out of dust etc. by using a vacuum to suck away the dirt from the grills.

New HDD what's it like with the old drive in?

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spiderlegz

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Yes removed keyboard, Ram, rear covers & cleaned everything out, including the fan, with an air duster yesterday. Same freezing issue occurs with the other HDD. Also checked HDD for corrupt sectors using another system.

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Fruit Bat /\0/\

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Download memtest iso and burn to a CD and run memtest to eliminate memory problems.

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spiderlegz

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No errors found using memtest. I have also tried two other Ram modules & another HDD but to no avail. Am able to get into safe mode once again as I formatted & reinstalled XP (which froze on a pale blue screen at the end of installation)

Thanks for your help Fruit Bat, much appreciated.

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