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vista with service pack 2 - windows update service not running

LAPTOPBABE

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Posted December 2, 2011 at 8:30AM

Hi My neighbour has given me his laptop to sort out and I have discovered it is refusing to do any windows updates. It says that the windows update service is not running so cannot update. I have checked as per instructions on the net that the service is set correctly and it seems to be. Does anyone have any idea as to what is causing this. I did find trojan viruses and malware on it and I have got rid of all of that i think.

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buteman

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Posted December 2, 2011 at 8:34AM

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LAPTOPBABE

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Posted December 2, 2011 at 8:42AM

Sorry i should have said i have tried this and it comes back as there is no problem with the update process, it didn't at first, it said there was a problem it couldn't fix but after i got rid of all the viruses etc it said there was no errors, but it is not working.

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buteman

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Posted December 2, 2011 at 10:24AM

Go into services and make sure Windows Update is set to automatic.

Also make sure Windows update is set to automatic and not Manual when trying to download updates.

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buteman

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Posted December 2, 2011 at 10:52AM

Now found this one but it is for W/7 but may work for Vista.

I would only try it as a last resort if nothing else works.

http://helpdeskgeek.com/windows-7/cannot-run-windows-update-on-a-windows-7-pc/

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buteman

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Posted December 2, 2011 at 11:12AM

You could also try sfc /scannow in command prompt.

or have a look through this to see if anything helps.

http://www.vistax64.com/windows-updates/218614-windows-update-does-not-work-cannot-even-get-into.html

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