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Broadband Speed Delivery


Legslip

Likes # 0

My friend has Talk Talk BBand for her sins. When she log on to the net, the delivery seems to come in fits and starts. She can click on a link via Google and watch nothing happen for 20 - 30 seconds then it has a burst of delivery and stops again.

Overall, it is in time of delivery, not much quicker than a 56k modem.

Is this normal or is there something to chase up with Talk Talk?

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john bunyan

Likes # 0

I suggest yo go to Speedtest.net :

http://www.speedtest.net/ And make a note of the result. Then contact your ISP by phone if the result is low. For example I am on a "Up to 8Mbps" contract with Talk Talk. A couple of months ago I was getting about 5.5 - 6 Mbps. It suddenly dropped to below 1Mbps. It turned out to be a fault at the local exchange to do with LLU. I am now getting 9.5 - 10 Mbps - not bad against a 8Mbps contract. Do have your phone line and connections checked. What speed is your friend signed up for?

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cocteau48

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You can get excellent help from TalkTalk by posting your problem on their Members Forum enter link description here.

Members of their technical staff monitor the forum on a regular basis and can make changes on your behalf. You may,for example,require a change of profile which they can do for you on the spot,asking you to monitor its success or failure,and change it back if it does not work.

I have not had to use them for many months but found them to be very helpful in the past.

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spuds

Likes # 0

Sounds like an exchange problem. If it persists inform TalkTalk, they may want some test results before contacting BT.

I would also suggest that different browsers are tried, and see if the problem remains the same.

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Legslip

Likes # 0

Thanks people. I will try your suggestions over the weekend and report developments.

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