We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion


External hard drive showing as empty


Likes # 0

hello all. I'm new to this forum so please go gently

I have a Samsung HD103UJ 1 TB external HDD connect via USB which i have tons of MP3's on but only about 30% of the total capacity. Always worked ok ( no funny noises) until a couple of days ago when it appears all data has been lost. The drive letter - F - hasn't changed, its showing correctly in 'my computer', right click in my computer>properties shows the disk capacity as completely free. I have managed to retrieve MP3 data using Active/Undelete software but all the mp3's have come off in a big bundle of file numbers not named in band/song titles ( at least i have the data back). I have run chkdsk on the drive using my computer>properties>tools and at DOS prompt. Both these show the volume as having no errors ( bad sectors or otherwise even tho' Active/undelete said there were). I have tried to plug the HDD into another PC and its the same problem as if the drive has been formatted. The only thing not tried is a new USB cable but would that make any difference ?

Can anyone shed any light onto this problem. Is it a terminal failure ? Can i get the original files in their folders back ? I have not formatted the drive incase there is something else i can do.

many thanks Simon

Like this post

Likes # 0

I would try another USB cable to see if that is the problem.

Like this post

Reply to this topic

This thread has been locked.

IDG UK Sites

6 best gaming PCs 2015: What's the best gaming PC you can buy in the UK?

IDG UK Sites

Three of the most expensive Limited Edition games ever made: Who's buying a $1,000,000 game?

IDG UK Sites

The future of Microsoft Surface: What to expect from the Surface Pro 4

IDG UK Sites

Best Mac: Apple Mac buyers guide for 2015: iMac, MacBook, MacBook Air, MacBook Pro, Mac mini and...