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Help with email

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rawprawn
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Posted November 20, 2011 at 7:41PM

Bt Internet.com. I have a Mac,Windows laptop, and an iPad. Until recently any mail that arrived was shown on all three machines. Now I seem to be getting emails on the Mac and sometimes the iPad but not the Laptop. It's as though once it hs been opened that is the end of it. BT recently changed and I think it must be in settings but I am darned if I can find it. Any help appreciated. RP

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lotvic

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Posted November 20, 2011 at 8:25PM

On all three machines the email account advanced settings has to have "Leave a copy of each message on the server" ticked. Sounds as if the Mac is deleting them from server so that they are not there when you try to collect same emails on other machines.

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rawprawn

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Posted November 20, 2011 at 8:36PM

Thanks lotvic, I felt it would be something like that. However I am new to Mac and cannot find that in preferences.

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lotvic

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Posted November 20, 2011 at 8:49PM

I don't know anything about a Mac. What email client does it use?

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rawprawn

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Posted November 20, 2011 at 8:51PM

Mac mail as far as I know

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northumbria61

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Posted November 20, 2011 at 9:26PM

rawprawn - this any good enter link description here

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rawprawn

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Posted November 21, 2011 at 8:17AM

Good morning northmbria61 sorry for the delay, I have checked against your suggestion and mine is slightly different (Later version I think) It says "keep copies of messages for offline viewing" and is set to all messages and attachments. That is the only close reference Remove or keep copy on server.

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rawprawn

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Posted November 21, 2011 at 8:38AM

I don't know what I have done but when I fired up the laptop this morning I got 58 emails which had been missing. I will see how I go on and if the problem is solved. I will leave this thread foe a few days and let you know the outcome. Thanks RP

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Woolwell

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Posted November 21, 2011 at 9:25AM

Consider moving to imap which will allow your e-mail account (inbox and sent) to be synced between all 3 systems.

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rawprawn

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Posted November 21, 2011 at 9:39AM

Thanks Woolwell, I will take a look at that suggestion.

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rawprawn

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Posted November 21, 2011 at 9:44AM

Just had a quick look and I find the Mac is imap and of course my laptop is still POP3,

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