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Asus laptop sets itself back to factory settings


bristolgirl

Likes # 0

Hi all. Hope that you can help me yet again!

My Asus X52F running Windows 7, set itself back to factory settings last time I restarted it. It seemed to do end of windows updates when it was shutting down. Fortuantly, I was able to restore it to an earlier date.

However, I am now terrified of shutting the laptop down and then starting it up again. I have my photos, documents and music stored in clouds but it would be of course, a real nuisance to have to re-register everything again.

I would very much appreciate any suggestions as to why this could be happening, if at all possible and how I can stop it from happening again. I know it is a bit ask! Also, any recommendations of any backup software would be useful too I guess, as I am thinking, it would be nice not just to use clouds.

Many thanks in advance!

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Ian in Northampton

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Me too. It's been fun. And if all posters were as responsive and appreciative as you, I'm sure they'd get more help than some of them do.

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bristolgirl

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Back again (bet everybody is fed up with me by now).

Anyway, managed to get my backup drive working. I also managed to find my google chrome profile and set it to backup. It duly did this BUT (sorry, sorry) I did have 17 messages of "This is no longer located in C:\users|\appdata\local\google\user data\default" to which I had to click "skip" in the end. So I am guessing (and of course this is a big guess) that my profile could be corrupted after all.

Hope you can help yet again. I do appreciate it! Don't know what I would do without the people on this site.

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shellship

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Have managed to wade my way through this informative thread and, Bristol Girl, just had a thought. Yes, it is essential to back up all your docs, pics, spreadsheets etc but don't forget all the emails. The Help in your email program will tell you how to do it.

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bristolgirl

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Thank you Shellship! I use gmail, so I guess that it will be OK if I don't backup. I know that you still can with gmail but I think I'm Ok with not doing that.

Thank you for your support and advice though!

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Ian in Northampton

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The first thing to check is that the folders you think you copied are still where they're supposed to be (as well as on your backup drive). Use Windows Explorer to take a look. The error message sounds like they're not where Chrome is expecting them to be. (Is the error message coming from Chrome, or somewhere else? And, despite all the skips, is Chrome working how you want it to?)

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bristolgirl

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Many thanks for all your help and advice Ian. I am sorry for the delay in replying! I am going to return to this in a few days, when hopefully I am feeling a bit better. Best wishes BristolGirl

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