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AOL Desktop after upgrade

Mac101

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Posted November 13, 2011 at 5:11PM

I recently upgraded (online - I don;t know whether this is of any significance) my HP Studio XPS from Windows 7 Premium to Windows 7 Professional. Since then my AOL Desktop has ceased to work properly. When I log on it either loads up and then shuts down or it just sits there saying 'website contacted, waiting for reply'. In the latter case I have to use task-manager to shut down the non-responding AOL prog. I can still access AOL via IE without any problem. Does anyone know if this is a known problem or encountered similar problems? Many thanks.

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northumbria61

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Posted November 14, 2011 at 10:33AM

I don't know anything about AOL Desktop - BUT do you have the latest version installed v.10.1? If you already have the latest version you could try an uninstall/reinstall

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Mac101

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Posted November 14, 2011 at 2:25PM

Thanks. Yes - latest version. Have tried reinstalling but to no avail.

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northumbria61

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Posted November 14, 2011 at 2:42PM

You could try AOL HELP - enter link description here

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kdt

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Posted November 14, 2011 at 10:32PM

see if v9.6 works?

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Mac101

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Posted November 15, 2011 at 2:35PM

Thanks for advice folks; will try.

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Mac101

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Posted November 15, 2011 at 4:43PM

Well they didn't work. I can't work out whether it is a Windows or AOL problem.

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