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Tech Helproom

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Freeview box problems


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Our area (Tacolneston transmitter, Norfolk) is in the midst of the digital TV switchover. Analogue BBC2 was switched off on the 9th November and the rest of the channels are set for 23rd November.

As instructed by the publicity material, I re-tuned our three Freeview boxes on the 9th. Since then the boxes have been nothing but trouble.

When switched off standby, one of the boxes always shows a report, "Searching for software update". The progress bar gets about a quarter of the way across then just freezes (I've left it for as much as half an hour without seeing any further progress).

All the boxes keep randomly reporting "no signal" on certain channels, for a few minutes, then returning to normal.

One of the boxes is updating the electronic programme guide on a daily basis.

I should add that our aerial is only a couple of years old, and we never turn the Freeview boxes off - just put them on standby.

Is this all just an inevitable part of the switchover process? I understand that the digital signal will at some point be boosted significantly - has this already happened, or will it happen after the final analogue channels have been switched off?

Any general advice on this topics would be very much appreciated.

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I only got a few extra dBs in Exmouth at full switchover.

I still need two boosters. We point to Stockland Hill (Honiton 17 miles), but Woodbury Common is in the way.

Our neighbours point to Beacon Hill (Torquay) (also 17 miles and 180 degress away). A housing estate is in the way and they also have signal strength/noise/BER problems.

With all due respect tp PCA, this is not the best forum.

Digispy has loads of better experts.

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