We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Undeliverable Email


redbarron

Likes # 0

Why is it I can send two particular family emails through my desktop PC yet when my wife sends them via her laptop they get returned as undeliverable. We have checked and double checked that the addresses are correct. And even when she receives the email and does a reply they still get returned.

The strange thing is it only happens with these two particular emails.

She has Window 7 installed on her laptop and has a wireless internet connection which is shared via my router.

Any help appreciated thank you

Like this post
ams4127

Likes # 0

Check that your anti-virus programme isn't causing the problem. That was what was causing me some grief with emails not going.

Like this post
lotvic

Likes # 0

What reason does it say for them being 'undeliverable'?

If you do a copy & paste of the message, edit out the first part of email addresses with xxxx 'cos you don't want the world to know them.

Like this post
redbarron

Likes # 0

All now working OK. The problem was in account settings. I needed to do two things.

  1. Tick the SMPT Authorisation box
  2. Put in the return email address in the incoming box, although I think option 1 was more relevent.
Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

LED vs Halogen: Why now could be the right time to invest in LED bulbs

IDG UK Sites

Christmas' best ads: See great festive spots studios have created to promote themselves and clients

IDG UK Sites

Stop running out of cellular data on your iPhone, see which apps use the most data