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Tech Helproom


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xp pro screw up


johnnyrocker
Resolved

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last night i updated malware advisor and scanned pc, it found 1 trojan and 36 malware so i ticked them all and it set about deleting and quarantine them, all went well last night but tonight machine slowed to a crawl so i rebooted in order to carry on my skype conversation, when it resurfaced it said cannot detect webcam or mike so i went to look at device manager it comes up blank and there are no system restore points available any ideas what i have done please XP SP3?

johnny

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namtas

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"there are no system restore points available" do you mean literally? if there are restore points but they don't allow a restore then try doing a restore in safe mode.

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buteman

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Malware Advisor is a new one to me.Did you get the name right.

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buteman

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Maybe go back into quarantine and enable them all again and see if that brings back your programs.

Found this but don't know if it is any good.

http://www.softpedia.com/get/PORTABLE-SOFTWARE/System/Re-Enable-Portable.shtml

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johnnyrocker

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sorry buteman it might be better known as mbam? antimalware, and i shall try the tips so far and many thanks

johnny

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buteman

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The only other thing I can think of is sfc /scannow in command prompt but you would probably need the XP Pro CD in case it asks you for it.

There is a way of doing it without the CD but I could never get it to work.

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johnnyrocker

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still no restore points either in safe mode or normal, it seems stuck on todays date and cannot be moved by the arrows at the top ie forward or back ward, went into quarantine and restored all last night ones but no change.

johnny

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johnnyrocker

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it seems i have also lost my sygate and audio controller and a couple of toolbars too

johnny

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rdave13

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Is this the mbam? link

Seems strange for it to behave like that. If you have the XP disc I would try sfc /scannow first. If that fails then try a repair install, repair XP

As with any repair it's risky so I'd back-up all your docs etc before running any kind of repair.

I'm still baffled why MalwareBytes Antimalware would create this havoc.

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johnnyrocker

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me too, am at the moment running sfc /scan where it is checking file conditions at the moment thanks

johnny

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rdave13

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I'm still puzzled why mbam did this but within the program you can retrieve the log of what it deleted. I'm thinking that a rootkit or some other bug sent 'false' info to Malwarebytes. Worth running all your security software in safe mode. SAS is better in safe mode than mbam.

I'd certainly consider joining the Mbam forums to share your problem, forums

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