We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Problems activating windows xp pro with volume license


sugarbabe

Likes # 0

I have had to downgrade new toshiba laptops to windows xp to work on our server. I am now reinstalling windows xp as we have a virus problem. The laptops are in an Essex County Council School so we have an Essex Volume License for all school pc's but when microsoft asked me to activate i call the number, type in the activation code on my screen and it tells me i may be victim of counterfit software. There is no option to speak to anyone and i need help.

Like this post
johndrew

Likes # 0

Does this MS info sheet help or possibly this MS answer.

It may not help now, but for the future I always copy the activation file wpa.dbl (located in C:\WINDOWS\system32) to a safe place other than my PC. In the event of ever needing it due to a problem I can the copy it back to its original location an overcome any need for re-activation. Where multiple PCs/laptops are concerned, it would be wise to identify which activation file belongs to which machine as an incorrect insertion will not generally provide activation.

Like this post
Terry Brown

Likes # 0

It may be the virus that is causing the licence activation to fail.

This is the number to talk to a person. 0871 989 1615

and this is the link. http://www.phonenumbersearcher.co.uk/m/microsoft-telephone-number.html

It could also be that the laptop still thinks it should have Window 7 on it (BIOS or registry) and that is the problem. If so you will need to do a complete low level format and also reset the BIOS

If you want to try the back door try this. From RUN

%systemroot%\system32\oobe\msoobe.exe /a

Don't forget the space between / exe and a

This will enable you to check if windows is already activated, if not it will give you the option to enter the licence as supplied on the disk

Caution-- you are tampering with the core of the microsoft system, any errors in typing could be fatal.

Terry

Good Luck

Terry

Like this post
johndrew

Likes # 0

I also found the following in my notes:

"You can check your product key with a program downloaded from http://go.microsoft.com/fwlink/?linkid=52012, and if this does not match your COA, you can change the key with Microsoft's KeyUpdate.exe tool from http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409.

This information comes from Microsoft's Phil Liu, who posts in the official Windows forum devoted to WGA (Windows Genuine Advantage) Validation Problems.

If your key is genuine and matches your COA but you still get the message, Liu suggests going to Start|Run, typing WgaTray /b in the box, and clicking OK. Then you "log on and off a couple times". If that doesn't work, ask at http://forums.microsoft.com/Genuine/default.aspx?SiteID=25, where you might get a direct response from Microsoft.

Trivia point: you can check if a copy of Windows XP has already been validated by typing oobe/msoobe /a in the Run box."

Like this post
lotvic

Likes # 0

I think I read in another thread that to get to speak to someone at MS you have to just hang on the line and not speak or press any buttons on your telephone.

Like this post
sugarbabe

Likes # 0

I spoke to microsoft after not pressing any buttons they wanted charge me $110 dollars. I ran a microsoft program to get info and below is the report:

Diagnostic Report (1.9.0027.0):

Windows Validation Data--> Validation Status: Not Activated Validation Code: 1 Cached Validation Code: N/A Windows Product Key: --G3WYH-G7PV3-PWPYJ Windows Product Key Hash: NsxVIwmueuqA19ZNM8BjoopU0tE= Windows Product ID: 76487-OEM-2211906-00291 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 5.1.2600.2.00010100.2.0.pro ID: {D889E704-AC60-43C2-9B13-1E3639C8D26A}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-230-1025D1FF3-238-2025D1FF3-258-3 Resolution Status: N/A

Vista WgaER Data--> ThreatID(s): N/A Version: N/A

Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-543-80070002025D1FF3-230-1025D1FF3-238-2_025D1FF3-258-3

Browser Data--> Proxy settings: User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data--> Office Details: {D889E704-AC60-43C2-9B13-1E3639C8D26A}1.9.0027.05.1.2600.2.00010100.2.0.prox32----PWPYJ76487-OEM-2211906-002912S-1-5-21-839522115-823518204-2147074499ASUSTeK Computer Inc. T12Eg American Megatrends Inc.201T2 20070926000000.000000+000ERGOUK,ERGOUK,ERGOUK,ERGOUKCA0130070184207B08090409GMT Standard Time(GMT+00:00)02Ergo Computing UK LtdCustomer Installed Ergo PC 109

Licensing Data--> N/A

Windows Activation Technologies--> N/A

HWID Data--> N/A

OEM Activation 1.0 Data--> BIOS string matches: yes Marker string from BIOS: 1E860:ASUSTeK Computer Inc|1C6BD:Ergo Computing UK Ltd|13DD6:GENUINE C&C INC Marker string from OEMBIOS.DAT: ERGOUK,ERGOUK,ERGOUK,ERGOUK

OEM Activation 2.0 Data--> N/A

Like this post
sugarbabe

Likes # 0

i've just read the help sheet about using sysprep below:

Product Activation with Retail Media Windows Product Activation is designed to work with drive imaging products that are available from third-party manufacturers. You can use the Sysprep utility that is included with Windows XP to reset activation up to three times.

Note The Sysprep.exe utility is located on the Windows XP distribution CD-ROM in the Support\Tools folder in the Deploy.cab file.

After Windows XP is imaged and then deployed, Windows Product Activation initiates the activation timer, which resets the installation ID (and enables the full grace period) at first start after the installation of Windows XP is complete on the target computer. Unlike Volume Licensing, unique product keys are required for each of the target computers. However, a manual telephone call is not necessary as long as the target computers have Internet connectivity and the product keys are valid; in that case, the computer activates online automatically.

i'm reading this and cannot work out if this will permanently fix the problem???

Like this post
lotvic

Likes # 0

I do not think that 'Sysprep utility' is applicable to your problem. It is just a way of re-setting the Activation period to give extra time when the 30days grace is near. You should not have to be doing that.

My take on the situation:

It asks for a product key and activation because the OEM_SLP Key in the WINNT.SIF file on the install DVD does not match with the OEMBIOS (the info in files SLPBIOS>ERGOUK)

You are then using a Volume License Key, and that doesn't match up with the DVD PID (Product ID) and label on the DVD you have installed from. In the PID where you have 'OEM' for a Volume key it should be '270'

OEM_SLP Keys don't activate over the internet - they check with the BIOS and self-activate

Information you can make a note of:

The Volume Label on the DVD as displayed in lefthand pane in Windows Explorer.

The SLP product key in the WINNT.SIF file on the DVD

The manufacturers names in the TXTSETUP.SIF

Hold down the shift key and put the DVD in, when drive light goes out let go of shift key. You can now browse the contents via Windows Explorer. Click on the DVD in the left pane so that all the files are shown in the right pane. Have the view set at 'Details'. Click on the column title 'Name' to sort them alphabetically. Now click on the column name 'Type' to re-sort by type. Scroll down to the file types 'Setup Information' and in the Name column look for WINNT.SIF . Doubleclick it and it will open in Notepad. Note that this key cannot be used for a manual install, it is supposed to self check with the info in files SLPBIOS>ERGOUK and doesn't require activation.

Now look at the file just above WINNT.SIF which should be TXTSETUP.SIF and open that in Notepad. Scroll right down to the bottom of it and then up about half an inch (1cm) and start looking for a list of computer makers names. These are the makes that the SLP product key 'matches up with' to work with the SLPBIOS. (there are lots of blank lines inbetween text blocks so keep looking)

That's all the info you need from the DVD so you can exit and eject it now.

There is a way of editing the PID in the Registry from OEM to 270 so that it will accept the VLKey but you should really be asking ERGO.UK to supply you with the proper install media image ( the correct DVD and install instructions) they also should be supplying you with the motherboard drivers that are necessary and need to be installed.

Are you sure ERGO.UK haven't put a hidden restore partition on the Harddrive for easy restore?

Like this post
lotvic

Likes # 0

It has occurred to me that ERGO may have altered the PID to 270 as it was a downgrade situation. (I am not sure that this is how they do it)

You could try on one of the laptops:

Start | Run | regedit | HKEYLOCALMACHINE | SYSTEM | Setup | Pid | then in righthand pane rightclick on 'Pid' and choose 'Modify' and change to 76487270 then exit the registry.

now see if it will accept your VLKey and activate.

I think that what they did next is clone (or make an image of) the harddrive and put that image onto all the other laptops.

As you are starting with just the Op Sys XP DVD you will still need to download and install all the neccessary motherboard drivers.

If you still have one of the laptops in original state you can check the entries.

Like this post
lotvic

Likes # 0

Darn that formatting, HKEY_LOCAL another underscore MACHINE

On here if you do two underscores it changes the bit between them to italics

Like this post
sugarbabe

Likes # 0

I have reinstalled machine this morning and this is activation report:

Diagnostic Report (1.9.0027.0):

Windows Validation Data--> Validation Status: Validation Control not Installed Validation Code: 0 Cached Validation Code: N/A Windows Product Key: --PVP8Q-QPG67-G2VXQ Windows Product Key Hash: ZxJG+Mw0qN4naW7IJREf8Hy5IBA= Windows Product ID: 55274-640-6621051-23337 Windows Product ID Type: 1 Windows License Type: Volume Windows OS version: 5.1.2600.2.00010100.1.0.pro ID: {0ABC944F-6850-45E6-85B5-B267E88BD787}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-230-1E2AD56EA-765-d003E2AD56EA-766-0E2AD56EA-134-80004005E2AD56EA-765-8009E2AD56EA-766-2ee7E2AD56EA-148-80004005_16E0B333-89-80004005 Resolution Status: N/A

Vista WgaER Data--> ThreatID(s): N/A Version: N/A

Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data--> Office Details: {0ABC944F-6850-45E6-85B5-B267E88BD787}1.9.0027.05.1.2600.2.00010100.1.0.prox32----G2VXQ55274-640-6621051-233371S-1-5-21-1123561945-1614895754-1801674531ASUSTeK Computer Inc. T12Eg American Megatrends Inc.201T2 20070926*.+**F60130070184207B04090409Pacific Standard Time(GMT-08:00)03 109

Licensing Data--> N/A

Windows Activation Technologies--> N/A

HWID Data--> N/A

OEM Activation 1.0 Data--> BIOS string matches: yes Marker string from BIOS: 1E860:ASUSTeK Computer Inc|1C6BD:Ergo Computing UK Ltd|13DD6:GENUINE C&C INC Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data--> N/A

What does validation control not installed mean and will it cause problems??

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

LED vs Halogen: Why now could be the right time to invest in LED bulbs

IDG UK Sites

Christmas' best ads: See great festive spots studios have created to promote themselves and clients

IDG UK Sites

Stop running out of cellular data on your iPhone, see which apps use the most data