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Tech Helproom


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Computer stuck at Splash Screen


Richardflea

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HP COMPAQ SG3-220UK

I was using my computer as normal the other day. Browsing the internet, gaming etc. After a while, the system froze. I couldn't move the mouse and the keyboard wouldn't do anything (numlock, caps wouldn't turn on/off). The only thing I could do was to hold in the Power button to turn the thing off. After it turned off, I waited a few seconds and proceed to switch it back on again. The Compaq splash screen appeared with the words beneath. No other options such as the usual F8/F12/Esc. The computer had completely frozen. It would not progress past this screen. I could not press any keys on the keyboard to enter setup or BIOS. After waiting about 5 minutes, I had to hold the power button down again to switch it off.

Using my macbook, I've googled the problem to see if others have had it. People recommended clearing CMOS by moving the jumper to the further pins. I tried this but it failed to make a difference. After trying it yet again, the Compaq splash screen eventually showed the rest of the options (F12, Esc and such) after about 2 minutes of waiting. Windows 7 began to load and I got to the login screen. But none of my USB devices would work. My mouse was getting power as the LED was responding inside it but it wasn't moving the pointer on-screen. No lights were on the keyboard. So, I could not type in my password to log on. Again, all I could do was press the power button to shut down. I got the "Shutting down" screen for about 2 minutes. The screen then went black as if it had shut down, though then I got a BSOD stating BUGCODEUSBDRIVER.

I am stuck in this loop, if it can be called that!

I have tried starting the computer with USB, HDD, CD disconnected from the motherboard but it makes no difference. I recently upgraded to 8GB RAM (2x 4GB) so decided to put in my old 2GB alone to see if that would help but nothing changed.

For the past week that it was working, every now and again, I'd receive "USB DEVICE NOT RECOGNISED a USB device attached to this computer has malfunctioned" though all of my USB devices still worked just fine. I did notice that one of my front USB ports no longer worked and thought that it was just dying. I never used it and thought nothing of it.

Any help would be GREATLY appreciated. I do not wish to have to buy a new motherboard/PCI graphics card/disk-based OEM.

I can provide hardware details to an extent if necessary.

Richard Alexander

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gengiscant

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Plug the front USB's just to confirm that you do have a problem there and/or do a clean install which hopefully will sort out the problems you have been having.

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Richardflea

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ok, during my HD backup, the problem occurred again.

USB devices stopped working. I pressed the power button to shutdown, which shut down normally, so it seems the USB devices just stopped working but the computer was still running.

At startup, I find myself stuck at the splash screen again. Wow.

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Richardflea

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oh and the BSOD BUGCODEUSBDRIVER appeared just after the system shut down

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gengiscant

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Try going to control panel->system->device manager and then click the + next to universal serial bus controllers and right clicking on each one then click uninstall. After uninstalling all of them reboot and let it reinstall the usb drivers.

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Richardflea

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Should I reconnect all of the USB ports to the motherboard before trying this?

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gengiscant

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Yes.

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Richardflea

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Ok, so, I noticed in the device manager list that no matter how many times I uninstalled and rebooted, there was always a USB device that stated "Unknown Device". I think this has been causing problems. I have chosen to Disable this device so that it does not come back on at startup. I will see if this helps the situation. So far, everything is working as normal. I shall provide an update soon.

If the problem returns, I fear a clean install will have to be the last resort

Thanks for all your help!

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robinofloxley

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If you get it working for long enough, make a set of Recovery Discs. Don't rely solely on Recovery Partition.

Should be 3 x DVDs for W7 + bloat, 1 x CD?DVD for the Repair disc.

Hopefully you won't need them this time.

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Fruit Bat /\0/\

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In device manager Uninstall EVERYTHING under the heading USB, reboot the PC let windows find and install new hardware. Your equipment should now be recognised.

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Richardflea

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Recovery disk has been made. I couldn't uninstall every USB device otherwise I'd lose use of my mouse.

The computer was working great for about 6/7 hours and I assumed that disabling the "Unknown Device" in the USB list fixed the problem.

However, 5 minutes ago, I was typing in this box on the PC to reply to the above posts and give a general update to how it's going and my USB devices stopped again. The mouse wouldn't move on screen and the keyboard wouldn't type anymore. The last key I pressed in this text box was stuck on repeat so I had about 5 lines of ....................... dots.

Now, I'm stuck at the splash screen again. Very annoyed.

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