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Tech Helproom

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Outlook 2007 continually asks for username and password


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When I press send/receive in Outlook 2007 a window opens asking for the username and password. I enter the correct username and password, click ok and then the window just pops up again. I know that the password and username are correct and I have ticked the box to remember the password, but the window still pops up again and again. I have 4 accounts. It is now only happening with the main account whilst before it randomly happened with any of the accounts. Yesterday I phoned BT Internet who told me that Outlook must be corrupted and that I need to reinstall it. I told the "technician" that it would seriously inconvenience me and that I was very doubtful that it could be the problem and asked him to put me on to his supervisor. The latter insisted that it was the problem and that there was no alternative. I notice that this problem is widely discussed on the internet and in PC Advisor but I have not found anybody who has a solution! Surely there must be one!

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Double check BT set up. Do you get any error messages? You may need to set up a new profile MS Support but back up your existing e-mails first. Personally I have not experienced this problem but I am not with BT.

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