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Can't delete an out of office message in Outlook 2010


TC2011

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An out of office message keeps being sent despite the dates being long past, I have enabled "don't send replies automatically" which is the advice on the MS website & everywhere else I've looked, this is now also greyed out so I can't undo & do it again even. This is driving my colleagues nuts!!

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Woolwell

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Have you turned off the out of office assistant? MS Support Or is it set up at the isp/domain server end and isn't on Outlook?

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TC2011

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Thanks - I have tried to turn it off as on the MS Support but the rules box is empty, nothing there to delete.

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Woolwell

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In which case is it set up elsewhere?

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TC2011

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No don't think so. Others in same office have no problem with this function. Sorry not to be more definite, we are on MS cloud I think if that helps but setting up the message was no problem, I didn't access it through anything else.

I will finish today at 2pm so won't see any replies 'till tomorrow. Many thanks for your efforts.

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Woolwell

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Could be a corrupt pst or ost file. Do you have an office IT person to investigate?

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TC2011

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Hi Yes - we have an IT company who advise us but they charge every time we contact them so I wanted to make sure it wasn't something simple before I called them. Thanks for trying to help, I will probably call them today.

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Woolwell

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You could try cleaning the rules Outlook command switches

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TC2011

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Hi. Just to say thanks for your interest & that our IT guy is coming in to sort it out as even he is confused by it! Many thanks.

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