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Will internet banking be safe to use now? + The Microsoft phone scam


snowy30

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It's been a while since I posted on PC Advisor's forums.

Thursday lunchtime I gets a call from someone claiming to be from Microsoft, catching me off guard, I was foolish enough to fall for the scam. They said on the phone that they detected a lot of viruses on my computer. They gets me to switch on the computer, type in eventvwr in the run box, bringing up the eventvwr window, and pick out the number of warnings and errors in APPLICATION. They then told me to click on SYSTEM and see how many warnings and errors there were - when I said there is only one warning, by the sound of his voice he sounded quite surprised and stumped.

He gets me to type www.support.me in the run box to bring up a web page, and enter a pin number. When I clicked on CONNECT TO TECHNICIAN, I allowed them to take control of my computer apparently running a scan, which suppose to have detected all these spyware, malware etc. They then given me a choice of different warranties like £125 for a year+1 and depending on the warranty I want it goes up in price. They said they will send me a form to fill in rather than giving it over the phone, which I didn't give my email address, house address or my bank details.

I scanned my computer using NORTON 360 and downloaded MICROSOFT SECURITY ESSENTIALS neither of which detected anything on the computer. But I'm still a bit concerned that there's anything lurking on this computer them scammers could use to spy on my online password and number should I ever log in to my bank account. I say this computer, because I have a laptop. When I rang my bank today (friday) they asked if I wanted them to suspend me from logging into my bank account.....even though I haven't logged into my bank account since then on this computer, I was wondering is there a chance they could?

Thanks

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snowy30

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I ran the computer's search engine to look for anything with Thursday's date stamped on it, couldn't see anything. And I also looked in the Program Files folder and Add/Remove programs list and AWC V2 was the only thing that I THINK is what scammers downloaded.

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rdave13

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That's an old version of advanced system care from IObit. 2008 I think. Don't think it's anything to worry about.

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snowy30

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Cheers rdave

Woolwell

I can't seem to see InPrivate Browsing in tools, but I can turn on InPrivate browsing by clicking on a new tab in IE 8. IE's own page opens up saying WHAT I WANT TO DO NEXT: I can 'Reopen closed tabs', 'Use an accelerator' or 'Browse with InPrivate'

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rdave13

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