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Skype and/or Webcam causing BSOD - can i fix without restore pc back to factory settings?

parkton

Likes # 0

Posted October 8, 2011 at 5:49PM

I've connected up a Trust Primo 17405 webcam and installed Skype. Webcam and skype both seemed to work before downloading drivers for webcam (because i wanted some of the extra features like face movement tracking. Only seems to cause BSOD when clicking on Skype tools- options- video settings- CRASH! I'm using Windows7 Home and Firefox.

Managed to glean the following from error reporting:

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057

Additional information about the problem: BCCode: 3b BCP1: 00000000C0000094 BCP2: FFFFF8800243859C BCP3: FFFFF88008290810 BCP4: 0000000000000000 OS Version: 617601 Service Pack: 1_0 Product: 768_1

Files that help describe the problem: C:\Windows\Minidump\100811-15724-01.dmp C:\Users\parkington\AppData\Local\Temp\WER-52681-0.sysdata.xml

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

And again:

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057

Additional information about the problem: BCCode: 3b BCP1: 00000000C0000094 BCP2: FFFFF8800226559C BCP3: FFFFF880079C8810 BCP4: 0000000000000000 OS Version: 617601 Service Pack: 1_0 Product: 768_1

Files that help describe the problem: C:\Windows\Minidump\100811-28828-01.dmp C:\Users\parkington\AppData\Local\Temp\WER-51636-0.sysdata.xml

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

And again:

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057

Additional information about the problem: BCCode: 3b BCP1: 00000000C0000094 BCP2: FFFFF8800226059C BCP3: FFFFF880075E8810 BCP4: 0000000000000000 OS Version: 617601 Service Pack: 1_0 Product: 768_1

Files that help describe the problem: C:\Windows\Minidump\100811-28407-01.dmp C:\Users\parkington\AppData\Local\Temp\WER-237589-0.sysdata.xml

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Any suggestions on this please? I couldn't see anything useful on Skype website.

Thanks

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onthelimit1

Likes # 0

Posted October 8, 2011 at 6:24PM

I'd go for a system restore and manage without the extra functions.

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