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Outlook Problem


Johnallan

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PC running Vista 64bit, MS 2007 Standard and Norton 360. Also have BT Infinity. All runs fine with with MS products except Outlook which recently started having problems. Initially I could not swap windows to bring up calendar and the task pane shows nothing except the flags are blank and keep flickering. A new problem is with email, which when typing is extremely slow and is my main concern as I send out 10-15 lengthy business emails a day.

I have run MS Diagnostics from Outlook and comes back with no problems. I have re-run MS Office, repair. I have run every facility in Norton 360. Searched the MS website and found nothing that looks like it might help.

Can someone please help me with identifying the problem and / or recommend further diagnostics?

Many thanks

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Woolwell

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  1. Archive many of your old e-mails and compact the file (latter File - Data file Management - select the relevant file and click on settings and then chosse compact. This can take a long time and unable to access e-mails while doing it)

  2. Scanpst and ScanOst Outlook data files as a corruption may be the cause.

  3. Consider creating a new profile.

How much ram do you have?

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Johnallan

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Many thanks Woolwell, I have never archived and kept most email, so worthwhile exercise. I had considered removing Outlook and re-installing but when trying to remove it get's a bit scary for me because it asks do I want to remove MS Office, which I don't. I'm not confident that when backing up my email has been stored and there is quite a lot of business stuff that I need to keep.

I have 8 GB of ram

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Johnallan

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Woolwell, I have archived with no improvement but interestingly when searching ScanOst or Scanpst they cannot be found. Went onto Outlook help and used their drive:\Program Files\Microsoft Office\OFFICE12 and still did not find anything. Am I doing something wrong or is there a problem?

Thanks for your help

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Woolwell

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They should be in C:\Program Files (x86)\Microsoft Office\Office12. Check that they are not hidden files. If they are missing then a re-install is probably the best way forward.

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