We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Browsers stopped working


aca

Likes # 0

having problems, IE starts and then closes down almost immediateley. And have installed Firefox and this wont start also Chrome. Have checked/done the following:

PC is LAN connected via cable to router, and pings Google fine from command prompt (other web based programmes eg Spotify working).

Tried system restore

Have run winsock fix and similar.

Run CCleaner

Emisoft Anti-Malware wouldnt run so have run emergency kit version via USB

Intial round found a few things ic remotely anywhere and errorsmart removed but still same problem

Advice appreciated.

Like this post
Secret-Squirrel

Likes # 0

As a test, boot the PC into Windows's "Safe Mode with Networking" and let us know if you can then run and use your browsers. When you've finished testing, reboot normally. If you don't know how to get into that mode then post back for instructions.

It will probably help too if you let us know which version of Windows you're running.

Like this post
aca

Likes # 0

Thanks

Y in safe mode browsers working fine.

XP Home edition

Like this post
Secret-Squirrel

Likes # 0

That test shows us that it's not a hardware, Internet connection, or Windows problem. Because your browsers and Emisoft are being terminated the moment you try to launch them, it does sound like it could be a malware infection so try this:

1) Go back into Safe Mode with Networking.

2) Download "Malwarebytes Anti-Malware", install it, update it, and run a "Quick scan" - click HERE.

NOTE: If you're prompted during installation to activate the Full Version then you can decline that offer as it's a thirty-day trial. The Free version is still able to detect and remove infections though.

3) Elect to remove any infected objects it finds then reboot normally and see if that's fixed your problems.

Like this post
aca

Likes # 0

thanks running it now

Like this post
aca

Likes # 0

Found some probs and removed them. But still have problem I'm afraid

Like this post
Secret-Squirrel

Likes # 0

Sorry to hear that :(

If you look in XP's Event Viewer it may tell us what's happening:

1) Whilst booted into XP in its Normal mode, launch IE (or Chrome or Firefox) and when it closes by itself, make a note of the time.

2) Click your Start button, choose Run, type eventvwr.msc then hit OK.

3) When Event Viewer opens, click "Applications" in the left-hand pane, and in the centre pane, see if there are any errors or warnings that have a time that coincides exactly with your browser opening and closing. If you find something that looks promising, double-click the entry and a new window will open. In that window there's a copy button (icon of two sheets paper) so click it and paste the error report into your reply.

4) You could also look in Event Viewer's "System" section.

Like this post
aca

Likes # 0

Just done that and no entries appear in either applications or system when either IE of Firefox attempted.

I'm wondering whether to run a few more malware scans in safemode.

For info have Avast running but this has never caused any problems over the years I have used.

thanks

Like this post
aca

Likes # 0

Good (but mixed) news

I ran combo-fix. It found/deleted significant number of files etc.

Rebooted and now Firefox will run in normal mode but IE still wont

Like this post
Woolwell

Likes # 0

Probably a silly thing to ask - but on IE is file - work offline ticked?

Like this post
aca

Likes # 0

Sorry not sure what you mean, but happy to try anything

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

7 coolest 3D-printed objects: Body parts, houses, camera lenses and even pizza

IDG UK Sites

iOS 8 review: Hands on with the iOS 8 beta

IDG UK Sites

Thinking robots: The philosophy of artificial intelligence and evolving technology

IDG UK Sites

Sharknado 2 VFX: how The Asylum created CG flying man-eating sharks