We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion


Packard Bell Recovery from DVD failure


Likes # 0

I have tried to reinstall XP SP2 from a recovery disc on my Packard Bell 1507 desktop PC. The system booted from the disk and gave me the option to select full reinstall. After doing a quick format of the C-drive and then loading a number of files, I get a red screen with an error message: "An error has been detected during image installation". Other data about the image name, path etc are shown and then at the bottom of the screen "File not found". This has happened on several attempts. I have used a Packard Bell supplied tool to check the "Master Recovery disc" but this showed no error. I phoned Packard Bell support but was told I needed a new recovery disk for £51 !! I have not used my copy before but created it when the system was new and with no errors at the time of creation. My c-drive is now formatted and I can go no further. Anybody know how I can recover this without having to pay Packard bell ?

Like this post

Likes # 0

If all else fails, you could reinstall XP from a borrowed CD (or, if not possible, they are cheap on ebay). The only problem would be finding the correct drivers, but there are free programmes (I use Slimdrivers) that will help.

Like this post

Likes # 0

I used to get similar problems from an original XP Retail disc.

I made two clones of it.

When XP re-installs failed, I was given an Abort/Retry/Fail choice. I would pop one of the other copies in and continue.

Try making another copy anyway. (Good practice is multiple copies of important stuff like this)

Imgburn is a good program for copying optical discs.

Like this post

Reply to this topic

This thread has been locked.

IDG UK Sites

Galaxy S6 UK release date, price, specs: When is the Samsung Galaxy S6 coming out? Galaxy S6 launch6......

IDG UK Sites

5 things we hate about MWC: What it's like to be a journalist at a technology trade show

IDG UK Sites

Interview: Lauren Currie aims to help design students bridge skills gap

IDG UK Sites

12in Retina MacBook Air release date rumours: new MacBook Air to have fingerprint ID, could launch...