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Can't Delete File w7


onthelimit1
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Neighbour was called by the well know scammers purporting to be 'Windows'. They took remote control of her computer before she twigged what was happening and closed down.

I have found two files from AMMYY (from previous experience, the source of the problem), but can't delete 'The action can't be completed because the file is open in AMMYY_Admin.exe. Close the file and try again'.

How to go about this, please, as inputing that in the search box shows no results. Thanks

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gengiscant

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Any help? Click here

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john bunyan

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john bunyan

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Also, have you run Superantispyware or Malawarebytes, assuming you have them (free anti malware)?

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onthelimit1

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Gengis - that seems to have done the trick, thanks. I'll do a reboot to make sure it's gone. 'Rotten Swine' as the Goons said!

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onthelimit1

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JB, yes, ran MBAM - found several nasty nasties and got rid of them. Pretty sure it's clean again now.

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