We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Lap top needs repair - it's under warranty, but unsure what to do !!


geek84

Likes # 0

Hi Folks

I bought a lap top from Staples Direct about 10 months ago - so it is still covered by their 12 month warranty.

Recently, the lap top started playing up, and Staples Direct agreed for it to be collected and do the necessary repairs to it. However, they want me to do the packaging for the lap top in order for it to be sent back to them (i.e. lap top to be packed in a suitable sized box and lap top covered in bubble wrap to minimize damage), for their courier to collect.

Is this normal for a supplier to request? I was under the impression that it is the supplier's duty to make sure the lap top is suitably packed (once collected from the customer), so that it does not get damaged when taking it to back their work shop or returning it to their customers?

Thanks in advance for your response.

Like this post
wee eddie

Likes # 0

I would use your Phone's Camera to record the condition of the lappy and the process of Packing. Then eMail them, copies of the photos, before the Lappy is collected.

Remember that Staples will, almost certainly, wipe everything on your Hard Drive, so make sure that you have another copy of everything apart from the OS. In other-words, Back-up everything to an External Hard Drive if possible.

Like this post
northumbria61

Likes # 0

"However, they want me to do the packaging for the lap top in order for it to be sent back to them - for their courier to collect"

You can't really expect the courier van driver to package your laptop for you - I doubt if you would find a courier service that would do that. Parcels have to be packaged ready for collection. Some laptop warranties provide special packaging boxes to be used in case of return under warranty (I know Acer do this) but if not then you are obliged to follow the company's policy on this - ie.the bubble wrap etc.

Like this post
BT

Likes # 0

"You can't really expect the courier van driver to package your laptop for you"

When I sent a Laptop back to PCWorld a few years ago the courier brought a special padded bag for us to put the machine in. It was returned in the same bag which we got to keep.

Like this post
onthelimit1

Likes # 0

Dell provide the courier with a box and packing (or did the last time I sent one back).

Like this post
Terry Brown

Likes # 0

I don't suppose you have the original packing that the laptop come with, as that would be ideal for returning it. Terry

Like this post
finerty

Likes # 0

if you got the original packaging use that, but beware of parts that come out of slots like Ethernet cards, sometime they can go missing and then argument ensues between them and and you. You claiming it came with the machine and they claim it wasn't inside the machine.

Also try to take a picture of the battery out of the machine, the hard drive and the ram. You can never be sure even under warranty, you dont know f staples will send to a 3rd party to do the repairs.

Like this post
woodchip

Likes # 0

HP also do not request it to Packed, Well not when I sent my Laptop back

Like this post
bachmannmann

Likes # 0

Acer doesnt reques tit to be packed, when i had troubles. get assistance at your local post office?

Like this post
Forum Editor

Likes # 0

Some suppliers supply packaging, some don't. You really have no option but to comply with the request that the supplier has made, and in any case, it's your laptop and you should surely have a vested interest in seeing that it's adequately protected?

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

OnePlus Two release date rumours: Something's happening on 22 July

IDG UK Sites

13in MacBook Air review, Apple's MacBook Air 2014 reviewed

IDG UK Sites

5 reasons to buy an electric car and 5 reasons not to

IDG UK Sites

Evernote Skitch: the best way for creatives to doodle feedback