We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Crummy and irresponsible adobe


Housten

Likes # 0

Good morning,

I hope someone can help me with an adobe problem. I think it was on Sunday that I discovered that what I thought was IE9 on my computer was in actuality IE8, so I managed to get IE9 installed yesterday. While all this was going on I kept getting a box appear about updating adobe flash. I have been quite busy – well for me, anyway – and I didn’t want to bother with taking the time. But this box when you click on ‘Don’t allow’ ignores and reappears after, sometimes, a whole second, and will do this for up to 15 or 20 times. Well yesterday I decided enough is enough, so I said ‘allow’, and it got exactly the same result!! I spoke to a friend about it last night and he said I didn’t have the flash programme in the first place, whereas I thought I had got it some months ago. So I tried to download it this morning, got nowhere! So I tried their live chat thingy and I must have spent over three quarters of an hour on it, with the advice to contact adobe.com/support to get help. He gave me a link to download it, this didn’t work and then he gave me a link to instructions to download. This was interesting in that it said for IE( to go into tools and add them to trusted site. Only teensy weensy problem was IE( refused saying that the site was ‘http’ whereas a trusted site must be ‘https’ – so absolutely useless. Now the online help bloke asked me if he could open an account, to which I agreed, but if you want help from this adobe.com/support not only do you need an account but a password as well, and I don’t have that. So I gave up and started shutting down all the IE windows that were open and found that there was a programme waiting to be downloaded, so I felt nothing ventured, nothing gained and downloaded it as it appeared to be flash player. It wasn’t, it turns out to be the download assistant! And absolutely no good to me because it uses the sites that I have already tried, about 4 or 5 of them this morning before I even got on to the ‘live chat’ bloke, and they were all useless! So I am left completely flummoxed and not knowing what to do! The first point I would like to know is if the programme is worth having? If it is then fun and games will happen when I try to download it. On the other hand if it isn’t worth having then how do I get rid of the pesky updater thing? My friend said last night I must have as it wants to install, but I don’t know now what is going on and would appreciate any help/advice/information as to what I should do. At the moment the stongest possibility is pulling my hair, but I am somewhat loathe to do that for some crummy company!

Like this post
Housten

Likes # 0

bremner,

Thank you for your reply. I didn't know how to disable ActiveX Filtering, but looked it up on 'Help and Support', and it wasn't on! So then I clicked on your link which took me to 'Windows Seven Forums' to disable ActiveX Filtering! so nothing has changed.

The other half suggested after the last to do that although this updater was still running, why didn't I switch off the computer and then re-boot when we came back. [ She wanted/needed to go to Homebase ]. This is what I did and then I found 'bremner's' post. But, as I said, no change.

Please has anyone any ideas, because I am really getting hissed off with adobe. I must have un-installed and re-installed their flash player I don't know how many times AND still their updater keeps going. How bad is their programming? I only hope that the rest of their programmes are not so badly written.

Like this post
john bunyan

Likes # 0

I hope you solve it, but I have (on W7 64 bit) Adobe PhotoshopCS5, Flash Player, Adobe Reader X, all of which run ok and update. I have found their telephone tech support good - maybe worth a try!

Like this post
bremner

Likes # 0

The likelihood is that the problem is really not Adobe but something on your machine.

No software provider can possibly replicate all the combinations of programs on every computer and ever user setting within those programs and the o/s.

Millions of users of Abode have not had this problem or there would be a flood of web postings.

I know how frustrated you must be but slagging Adobe is not productive.

I would go back to scratch, system restore back to before you installed IE9, run the Adobe uninstaller. Update to IE9 then try the update.

Like this post
Housten

Likes # 0

john bunyan,

Thanks for your reply, but I don't think I will bother. I tried emailing them before I posted on here. I got someone [ on their 'Live-chat' forum ] who suggested some un-installing and downloading and actually posted, I think, at least two addresses where I could get programmes to download and which should correct my problem. After about three-quarters of an hour I suggested that it wasn't helping and he had opened an account for me so he said that I should be able to get help. Only problem was the site he said I should go to I had already tried, and to get help you need an account, name of the accountee and a password. as I was not given password I am stymied and just do not know what to do. I had thought of doing a roll-back restore, but I don't think this will work either as the updater will still appear and I will still have the problem even if I install the programme immediately as I have done so on several occasions and NOTHING has changed. I know a lot of people like and admire adobe, but I can assure you that I come nowhere near what these people think of them!!

Like this post
ams4127

Likes # 0

All I can suggest is to quietly keep trying, and I'll tell you why...

Couple of months ago I had the same problem. Adobe just would not update no matter what I did. I posted a thread on these forums and got many helpful replies - none, unfortunately, worked.

So I forgot about it. The machine was running OK and I just kept hitting the update button for Adobe each time it appeared. Still didn't work.

Then, one fine day, it downloaded and updated in about 30 seconds, and has given no problems since. Updates straightaway now.

I have absolutely no idea why it suddenly started working. It wasn't anything I had done!

So, just leave things alone and I'm sure it will sort itself eventually.

Like this post
Housten

Likes # 0

Good afternoon, ams4127,

Well that is what I have been doing, even though it was driving me demented!

Anyway, SUCCESS!!! { I think and am hoping ). what I did was that there was a box, which I ticked, which said something like 'Do not show this again'. And it appears to have stopped it!! I am not totally certain, but since I did it this morning it hasn't appeared, I have switched off the computer as I was out and have now switched it back on. Nothing, it is wonderful!! I didn't do so before because I thought that it would - like the other boxes - just be ignored, but it hasn't been!! Of course there is another problem that I might have - I don't know whether or not this applies ONLY to this update OR to ALL updates, because if it does then I could have some problems later on. So if anyone knows the answer to that I will be a very willing reader [ and doer if something needs to be done, as long as it doesn't involve having to have the adobe update box back!! ).

So many, many thanks to everyone who have posted their idea/help/advice I am very grateful. I have another problem now, but will open a new post for it.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

LED vs Halogen: Why now could be the right time to invest in LED bulbs

IDG UK Sites

Christmas' best ads: See great festive spots studios have created to promote themselves and clients

IDG UK Sites

Why Apple shouldn't be blamed for exploitation in China and Indonesia