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FireFox add-ons

VCR97
Resolved

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Posted August 23, 2011 at 7:54PM

I downloaded the add-ons and restarted FF. I then noticed that McAfee Site Advisor was missing. I checked the add-on list and saw a message stating that the Site Advisor add-on would be installed when FF was restarted,even though I had just done a restart. I restarted again but I got just the same result. After another restart with no change I tried to cancel the update but nothing happened. I can't cancel the update and the message remains.So I can't install or cancel the update. What now?

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buteman

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Posted August 23, 2011 at 9:14PM

Try View.Toolbars.And make sure Site advisor is ticked if on there.

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buteman

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Posted August 23, 2011 at 9:21PM

Oops maybe I was thinking of I/E.

Does it say not compatible on it in add ons.

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buteman

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Posted August 23, 2011 at 9:27PM

If it says not compatible with Site Advisor.Download and use this tool from Firefox to get it working again.

Sorry tool will not open .Google for this in Firefox. Compatibility-Reporter.0.8.7

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Ex plorer

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Posted August 23, 2011 at 11:27PM

Try Tools, Add-Ons, Extension, it may be disabled you can click on it and and try to enable it.

My OS is Vista

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VCR97

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Posted August 24, 2011 at 7:38PM

Thanks both.

butemanThere is no Site Advisor toolbar. The only message is that the update will be installed when FF is restarted.

*Ex plorer * Cicking does nothing. Right-clicking gives a menu with everything greyed out except "Cancel install" and "Visit home page".

Everything was OK until I asked for the update. All is OK on my other computer. I'll see if I can get some info from FF support. If I get a solution I'll post it here.

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VCR97

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Posted August 31, 2011 at 8:25PM

FF support suggested removing the update download but it couldn't be found. I reinstalled FF following their suggested procedure but that made no difference. I removed all traces of FF and reinstalled again. All now OK.

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