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Data Loss compensation?

1248fixx

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Posted August 22, 2011 at 11:31AM

In April I purchased a Westen Digital 2TB internal SATA drive. I then moved (NOT COPIED) approx 1.4 TB of data onto it from 2 x 1Tb external drives. After only 3 months the new drive totally failed and I've just heard that a professional data recovery company were only able to retrieve about 100 Gb from it. I do understand that I can get a refund on the drive itself, but I've also been told that Western Digital cannot be persued for any compensation for the data loss, even though it was only 3 months old when it failed. Is this really true?

many thanks

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Taff™

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Posted August 22, 2011 at 12:27PM

I`m afraid it probably is true. I had the same bitter experience with a Freecom Drive several years ago which failed within a couple of months. Fortunately I had another backup of most of the data but some archived stuff I lost. Most HDD manufacturers have limited warranty and consequential damage is certainly excluded.

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bremner

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Posted August 22, 2011 at 12:48PM

It is essential that any data you cannot afford to lose is on at least two storage devices.

Trying to persuade people of this is difficult...

...until they experience a total failure and accompanying data loss.

It is harsh but the loss of the data is your fault not Western Digitals

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spuds

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Posted August 22, 2011 at 3:07PM

If I recall rightly, there was a similar lost data question by another forum member a year or two ago. I think in the end they didn't get anywhere with resolving their problem, mainly because it would have cost more to try and retrieve the lost data that what the replacement hard drive was worth.

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BRYNIT

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Posted August 22, 2011 at 3:08PM

No Manufacturer would guarantee data loss from a Hard drive as the drive could last anything from a few minuets to several years.

As they cannot guarantee the product will be free from defects they give a guarantee against defective parts this can be 12+ month.

IMO if data is completely lost you have no proof the data was ever on the hard drive also how do you value the data.

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