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Tech Helproom

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laptop not loading


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my sons Toshiba lap top will not load. the laptop will switch on, run for a few seconds, we have a flash of a blue screen, then nothing. we have tried to re-install windows, however this just sits on the start up screen forever, we have left this to run over night. any suggestion please

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Has it got a restore to factory settings on it.Usually pressing F10 or F11 at start up would take you there.

Have you tried safe mode.tapping F5 or F8 at start up would get you there as well.

Check in the bios that it is starting from the correct drive.it probably does if you can see it on screen.

Was there any problem with it losing time or date before this happened.

And have you tried with the battery out and just using the mains Power cord.

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yes i have tried all that, i get the loading windows screen then nothing?

if i boot up and re-install windows 7 from a USB, will this do more harm than good?

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You need Fruit Bat /\0/\ on here to give you some advice .I did notice that he is about and he would be able to give you the answer that you need.

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Fruit Bat /\0/\

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Yes you will lose any data on the machine

Do a start up repair

You need to look at Windows 7's Repair Your Computer options.

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows 7 Business, Enterprise and Ultimate editions only)
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows 7 installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk NOTE

1/ make sure your PC can boot directly from the 7 DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows 7 DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows 7 installation

13/ Once the 7 installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

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thsnks for the advice, we have tried this, and canot get passed the blue windows screen, it is almost as if it thinks it has loaded already?

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Fruit Bat /\0/\

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