Though the company I am currently with, out of contract by the way,Be broadband have given me a very reliable service and speeds around the 7MB mark I have had occasion to use the customer service as I am changing banks and wanted to update my direct debit details. You would have thought that I wanted the solve the worlds energy problems. It has been chaos, doesn't help that the advisor's first language is not English.

Anyway to cut a long story short looking for recommendations for here in Edinburgh,I though I had an alternative in O2 but although there customer service advisor's first language is English they seem to have trouble understanding it. It has taken 3 phone calls to try and get bank details corrected, even though I had the guy repeat them they were still wrong a few hours later even though I had had a text and email saying all was well. So I decided that if this was the standard of customer service I could look forward to even before O2 supplied me with broadband I didn't want it.

So looking for recommendations which must include a decent customer service.