Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

AOL will not give mac code

Liza

Likes # 0

Posted August 11, 2011 at 12:48AM

AOL will not give me a mac code. I have been phoning and also writing but they wont budge. I previously wrote to them that I want to go before my contract finishes in November. They said I must pay £26 odd and they will then cancel. When I applied in the meanwhile to another provider they have asked me for a mac code without which I cannot join them. What must I do. I believe Ofcom will not do anything without a 8 week complaint to the provider. Liza

Like this post
mgmcc

Likes # 0

Posted August 11, 2011 at 7:48AM

If you're bound by a contract that runs until November, you will have to buy yourself out of the remaining part (at the cost of £26) so the contract can be cancelled and your MAC key issued.

They aren't going to issue the MAC so you can go to another provided while you're still under contract to them.

Like this post
morddwyd

Likes # 0

Posted August 11, 2011 at 10:07AM

Agree with mgmcc.

Don't think there's a lot you can do until the contract is ended.

If you want to do that early you must still pay any fees due before the end of the contract

Like this post

Reply to this topic

This thread has been locked.



Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.