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Tech Helproom


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Can't get into tesco net mail at all today, is it just me?


Debe
Resolved

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Having posted that tesco mail was slowing down last week, I have opened a new e-mail account this week but can't get into tesco at all to start moving stuff over ! Does anybody else have the same problem?

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Debe

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Just found this on tesco so have answered my own question! E-mail status Below is a description of the service status of the E-mail service.

Serious fault or a service is down.

Title Date/Time Details E Mail and Webmail 01/08/11 @ 12:16 Tesco Internet customers may be experiencing intermittent problems accessing their E Mail. Please accept our apologies and retry accessing later, as the fault causing these issues is currently under investigation. Customers may also be seeing a delay in receiving some mails sent since Monday 01/08. Tesco Internet apologises for any inconvenience caused.

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Debe

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just got into my mailbox and EVERYTHING has gone it is empty!

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northumbria61

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Debe - you may find that all will return to normal when Tesco get it sorted out.

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steve.w

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Like Debe I've just got my Tesconet webmail back but have lost all the contents of my inbox, address book etc. I hope Nothumbria61 is right!

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Debe

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I can't see how we are going to get it all back, if it is back up and running now, I am absolutely gutted! I have been trying for days to forward or save items from my mailbox but it just wouldn't do anything, now it is empty :(

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steve.w

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Actually spoke to someone at Tesconet who knew what was going on and they confirmed that all "lost" data would eventually be restored, but it might take a few days. The reason it's not there now is that they've moved the service to a new server in order to get up and running again.

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northumbria61

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steve.w - "confirmed that all "lost" data would eventually be restored"

This is exactly what I was trying to say when I posted yesterday (12.53pm) If they were having problems with their Server or moving it as you describe then it would be "backed-up" (several times I would imagine) somewhere and just a matter of time before restoring things to normal.

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Sooz SilverTree

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I haven't lost any of my data, messages etc, but it is still not working for me (on a super go-slow, and often returning an error message) and also Windows Mail will now no longer download my emails from tesco.net, it says the server has terminated the connection? There is not a word about this on the Tesco.net page, no apology, no explanantion, nothing. You'd never know we were paying customers :(

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steve.w

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Yep, the information for customers is hopeless. My last contact with the "helpline" said it could take up to five days to restore all the missing messages. I've resorted to sending a "to be signed for" letter to Tesco CEO Philip Clarke pointing out that their reputation is being dragged down by their incompetent broadband service operator (Virgin I think!)

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Sooz SilverTree

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Five days eh? That's a laugh, this has been going on now for over a fortnight already! My mail seems to be working better today, EXCEPT some emails are still not arriving in my inbox - I made a PayPal payment this morning and still have not had the confirmation email (6pm), usually it arrives instantly. Some emails have taken several days to arrive and three (that I know about) have never materialised at all. I doubt they count as 'missing data' as I suspect that refers to items previously received that have disappeared from email folders. I really wish Tesco.net would post some information. I am going to ask for a refund of this month's subscription payment as I only pay it for the email/webmail service, I no longer use the ISP service as I use BT for that now.

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