We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Connected but not working


moggers

Likes # 0

Hi, I am connected to my TalkTalk account with my PC upstairs but everytime I try and start my browser I get the following error "PAGE LOAD ERROR. CONNECTION INTERRUPTED THE DOCUMENT CONTAINS NO DATA THE NETWORK LINK WAS INTERRUPTED WHILE TRYING TO NEGOTIATE A CONNECTION. PLEASE TRY AGAIN. Though the connection never seems to drop on the systray icon.

I am running XP proffesional, any ideas? any way I can try and connect all over again as I havent seem to need to enter the passkey I entered it manually but I have a feeling this may be the problem, unsure about this though. Thanks in advance

Like this post
mgmcc

Likes # 0

Try deleting the existing wireless "profile" which Windows has saved and then go through the procedure to Connect again. You should be prompted for the encryption key and, once connected, a new "profile" will be saved.

How you delete the profile depends whether you're using Windows' Wireless Zero Configuration or software provided with the Wireless Network Adapter.

If using Wireless Zero Configuration, go into the Network Connections folder ("Start > Run", type ncpa.cpl and click OK), right click the Wireless Network Adapter and select Properties. Click the Wireless Networks tab, highlight the profile (Preferred network) that matches your router's SSID and click the Remove button.

Like this post
dawood

Likes # 0

Yep, remove existing wireless network profile and test to connect again. If possible don't enable wireless encryption on wireless router temporary until your computer could connect without problem.

If you need more ideas, take a look on these wireless network troubleshooting tips.

Hope this helps.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Samsung Galaxy S5 mini vs HTC One mini 2 comparison review: Design and price beats additional...

IDG UK Sites

Why local multiplayer gaming is rapidly vanishing: we look at the demise of split-screen and LAN...

IDG UK Sites

Colour-depth not resolution is what will make 4K a success or failure

IDG UK Sites

iPhone 6 vs iPhone 6 Plus: Which new iPhone 6 model should I buy?