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Tech Helproom


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sas false positive?


sunnystaines
Resolved

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anyone been getting false positives last few days with superantispyware. been getting "hijacker deskbar" & "HBHelper" which it needs reboot to clean but is back on its next scan.

full scan with malwarebytes and norton 2011 show clean results

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rdave13

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Will run a scan now. If you still have Spybot S&D might be worth running a scan with that.

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rdave13

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Nothing - just four cookies.

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sunnystaines

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rdave thanks i will try some online scans

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Secret-Squirrel

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Sunny, if it's a file that SAS is identifying as malware, and you know its location on your PC, then you can upload it to one or both of these malware scanning sites:

Jotti's malware scan

Virus Total

Your file will be scanned by anti-virus engines from multiple vendors and a report given. The results should then help you decide whether it's a false positive or not. If it is an FP then you should be able to tell SAS to ignore that file.

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rdave13

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Have a look at this thread, link ,cured by restoring an image. Worth running SAS and Malwarebytes in safe mode?

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sunnystaines

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rdave

read the links downloaded the hitman pro free trial the scan came up clean too.

so i presume a false positive just got to wait for sas to fix. i was unable to copy and paste the sas results to the forum.

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john bunyan

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I just ran updated SAS with just the usual adaware tracking cookies found - which it finds better than Malawarebytes.

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sunnystaines

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downloaded and run spybot sd clean result too, updated sas and re run still same result, i presume with all other software coming clean on results it must be a fp. thought by now sas would have fixed it. very surprised no one else got it.

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Secret-Squirrel

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Sunny, did you see my post from yesterday?

If the object that SAS detects as malware is a file then uploading it to one of those suspicious-file scanners will tell you quickly whether it's an FP or not - it's certainly a lot quicker than installing different anti-malware products and running lengthy scans.

If SAS is detecting something different such as a Registry key then let us know more about it.

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sunnystaines

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Secret-Squirrel

tried the jotti's link and downloaded their stopzilla program this took forever to scan then reported 79 items but when it came to delete i had to "buy" to delete so hit the unistall during which it offered a free key number [why was this hidden when the software was advertised as free]so registered for the free option then rebooted to complete the clean. thinking i had finally sorted the problem alas a rerun of sas same problems came up again.

i reported the fp to sas but not heard back maybe as i only have the free version. not sure how to upload the results as unable to work out how to copy the results from sas.

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