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Emails not received


Yimbo
Resolved

Likes # 1

Three times now, my new car insurance policy documents have been emailed to me - once six days ago and twice today, once each to my two addreses - and none has arrived at my inbox. I'm getting emails from other sources, so something's working OK.

I've checked in junk etc - but nothing there! I've also been to "my web mail" on my broadband supplier's site - but nothing there either!

Any ideas as to what might be the cause of this problem?

I use windows XP home SP3, Outlook 2010 and Outlook Express

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recap

Likes # 1

For setting Outlook 2010 as your default mail client do the following: Open Outlook, go to open the File tab, click 'Options', ensure that under 'Start up' 'Make Outlook the default program for E-mail, Contacts and Calendar' is ticked.

To Import: on the File tab click Open, Click Import, Click Import from another program or file and click next. Click Outlook Data File (.pst) then Next. Click Browse, and choose the file to import. It is recommended that you click Do Not import Duplicates.

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Yimbo

Likes # 0

Thanks to all for the willing help and advice! I'll follow you, recap, and settle on Outlook as my default email program.

Incidentally, while I'm getting emails from other contacts, I still don't have the emails that I was expecting, re the car insurance! Annoying!!

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recap

Likes # 0

Yimbo, if you haven't already, send the insurance company an email so they have your correct address then they can just reply to that one.

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recap

Likes # 0

One other thing to look at Yimbo, for the short term, until you get the email you require - is to check the Junk mail filter. On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options. Add the insurance companies email account to the Safe Sender list.

Check that your anti-virus program is allowing this through as well.

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Yimbo

Likes # 0

Thank you all! You've been very helpful! Much appreciated!

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northumbria61

Likes # 0

My suggestions are that the email to you has been incorrectly addressed to you - it could be just a small matter of a "dot" in the wrong place or having checked that it is not on your "Server" it may be "stuck" on the sender's Server.

Other than that it could be your Firewall if it checks your incoming mail - try "disabling" that to see if it makes a difference.

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northumbria61

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* Note * - I mean try disabling the Firewall email checking feature and not the Firewall itself.

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johndrew

Likes # 0

The first question I would ask is has the sender got your correct e-mail address? Or is it being sent to an alternative you use?

There are other possibilities, such as the potential size of the e-mail and if the sender is using an ISP that has a size limit below it. Often it can be your ISP using a junk filter; you could check for this and ensure it isn't set to immediately delete all mail considered junk by it - the usual is around 7 days before moving to 'Deleted' and then more time to final removal. If you are using a filter you could also check that.

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Yimbo

Likes # 0

Thanks folks - - I've checked and double-checked the email address(es) being used - and there's no issue with that! I'll look into your other suggestions and see what that brings about!

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Yimbo

Likes # 0

Further to the above, I've just received five emails to Outlook Express, only one of which has appeared in Outlook 2010! Could the use of both these programs be a problem - creating osme kind of conflict? I'm only keeping OE going till I get the full hang of Outlook 2010.

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