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Emails not received


Yimbo
Resolved

Likes # 1

Three times now, my new car insurance policy documents have been emailed to me - once six days ago and twice today, once each to my two addreses - and none has arrived at my inbox. I'm getting emails from other sources, so something's working OK.

I've checked in junk etc - but nothing there! I've also been to "my web mail" on my broadband supplier's site - but nothing there either!

Any ideas as to what might be the cause of this problem?

I use windows XP home SP3, Outlook 2010 and Outlook Express

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Yimbo

Likes # 0

Thanks to all for the willing help and advice! I'll follow you, recap, and settle on Outlook as my default email program.

Incidentally, while I'm getting emails from other contacts, I still don't have the emails that I was expecting, re the car insurance! Annoying!!

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recap

Likes # 0

Yimbo, if you haven't already, send the insurance company an email so they have your correct address then they can just reply to that one.

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recap

Likes # 0

One other thing to look at Yimbo, for the short term, until you get the email you require - is to check the Junk mail filter. On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options. Add the insurance companies email account to the Safe Sender list.

Check that your anti-virus program is allowing this through as well.

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Yimbo

Likes # 0

Thank you all! You've been very helpful! Much appreciated!

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