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Emails not received

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Yimbo
Resolved

Likes # 1

Posted June 23, 2011 at 4:01PM

Three times now, my new car insurance policy documents have been emailed to me - once six days ago and twice today, once each to my two addreses - and none has arrived at my inbox. I'm getting emails from other sources, so something's working OK.

I've checked in junk etc - but nothing there! I've also been to "my web mail" on my broadband supplier's site - but nothing there either!

Any ideas as to what might be the cause of this problem?

I use windows XP home SP3, Outlook 2010 and Outlook Express

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Yimbo

Likes # 0

Posted June 23, 2011 at 8:34PM

Thanks to all for the willing help and advice! I'll follow you, recap, and settle on Outlook as my default email program.

Incidentally, while I'm getting emails from other contacts, I still don't have the emails that I was expecting, re the car insurance! Annoying!!

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recap

Likes # 0

Posted June 23, 2011 at 8:45PM

Yimbo, if you haven't already, send the insurance company an email so they have your correct address then they can just reply to that one.

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recap

Likes # 0

Posted June 23, 2011 at 8:54PM

One other thing to look at Yimbo, for the short term, until you get the email you require - is to check the Junk mail filter. On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options. Add the insurance companies email account to the Safe Sender list.

Check that your anti-virus program is allowing this through as well.

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Yimbo

Likes # 0

Posted June 24, 2011 at 11:54AM

Thank you all! You've been very helpful! Much appreciated!

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