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logon problem


Newuser2

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Just upgraded from XP to W7 all went well untill I installed keyboard software. The PC boots up OK but the keyboard and mouse are dead to I can't enter my password. Tried another key board but no go. Is there a way around this big prob.

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johndrew

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Are keyboard/mouse PS2/USB/wireless?

It may be you will need basic PS2 units (uninstall the rest) to enable a login as other options may well be disabled for security.

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Fruit Bat /\0/\

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Ensure legacy for DOS is enabled in the BIOS and use a USB keyboard

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Newuser2

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Units are PS2. I can't unistall as I can't enter the password as the keyboard and mouse are dead. Was tinking of getting a new keyboard, but till I can access the PC me thinks I'm stuck

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Newuser2

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Can't see any way to enable lecacy for DOS

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buteman

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Maybe try starting in safe mode and see if you can get it to work on there.If so.[all went well untill I installed keyboard software]Maybe uninstall the keyboard software and let Microsoft update it on a reboot.

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Newuser2

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Tried safe mode, and several other options. When it gets to the password screen the keyboard is dead.

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Fruit Bat /\0/\

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Have you tried just plugging in a USB keyboard? and rebooting

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Newuser2

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Fruit Bat mmmmm No but its an idea. Just have to go a get one I guess.

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Fruit Bat /\0/\

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£2 or £3 from Asda / tesco always useful to have a spare keyboard / mouse

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Newuser2

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Well usb keyboard attached, mouse works but still cant enter password into box. It tells me I can reset password using a disc I made previously. I didn't make one cause W7 upgrade didn't advise to make one.

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