We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

virus cant access net


carnoustiejim

Likes # 0

hi getting pop up saying win 7 home security 2012 has blocked a program from accessing the internet
Trojan BNK-win32-keylogger.gen windows recommend to use win 7 home security 2012 to remove thread click to activate o/s win7 can you advise how to get rid of this threat so i can get back on internet thanks carnoustiejim

Like this post
rdave13

Likes # 0

Instructions for removal here Bleeping Computers.

You'll need to download programs on a clean PC for removal. Scroll down a bit for removal instructions.

Like this post
carnoustiejim

Likes # 0

hi rdave thanks for reply have d/l programs to ex drive on my laptopdo i need to be connected to internet to remove virus or use safe mode thanks again carnoustiejim

Like this post
rdave13

Likes # 0

You would be better off burning the programs to disc or having them on a flash drive. Run in sequence as per instructions in normal mode on the infected PC. You can try to run them from the external drive if the PC will recognise it.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Where to buy iPhone 6 and iPhone 6 Plus in the UK: Launch day price, deals and contracts

IDG UK Sites

Is Apple losing confidence in itself?

IDG UK Sites

Professional photo and video techniques for perfect colours

IDG UK Sites

How (and where) to buy an iPhone 6 or iPhone 6 Plus in the UK. Plus: What to do if you pre-ordered...