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Avast 6.0.1125 not allowing internet connection on startup

John-P
Resolved

Likes # 0

Posted June 16, 2011 at 1:01PM

Hi there,

I wonder if anyone can offer any help please?

System: My computer is an acer aspire laptop, running windows 7 Home premium service pack 1, 32-bit system. The Avast I have is the free version of 6.0.1125 with virus definitions 110616-0 which is up to date as of time of writing this post. I have disabled windows firewall, and have no other anti virus programs installed.

The Problem: When I start up my laptop its starts up as you would expect, but when I try to access the internet it will not connect at all to any web page, the browser opens but I get a continuing message saying connecting, but it never completes. However if I disable avast I can then connect to the internet as normal, I can then enable avast and continue to be connected to the internet. The same problem occurs when I use Internet explorer, Mozilla firefox, and Google chrome.

It is a bit of a pain having to disable and enable avast each time to be able to connect to the internet, has anyone had this problem before or can offer me any advice please?

What I have tried so far: I have already described that I have tried disabling the windows firewall which doesn't help. I have uninstalled and reinstalled avast and re-registered to avail. I have tried using Internet explorer, firefox, and google chrome.

Thanks, John :)

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northumbria61

Likes # 0

Posted June 16, 2011 at 1:06PM

Try contacting AVAST support link text

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John-P

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Posted June 16, 2011 at 1:31PM

Thanks for the link. I have already contacted them and posted on their forum and im awaiting a response. Thought it worth trying here in the meantime.

John :)

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rdave13

Likes # 1

Posted June 16, 2011 at 5:55PM

Try this, open Avast and select settings (top right) and select troubleshooting. Tick the box to load Avast services only after loading other system services.

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John-P

Likes # 0

Posted June 17, 2011 at 4:39PM

I was just coming online to let everyone know that it was now resolved, and give the resolution, and Dave you have pointed out the exact solution that fixed it so thanks very much for your help.

John :)

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Housten

Likes # 0

Posted June 17, 2011 at 5:52PM

That's interesting! I use avast! and have the same edition and the solution that rdave13 is suggesting isn't necessary on my computer and yet I have no problem on the internet at all. Anyone have an answer to the reason for this difference, please?

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rdave13

Likes # 0

Posted June 17, 2011 at 5:58PM

I can only assume that Avast blocks that certain type of connection for some reason. Once connected, though, and Avast starts, then it's accepted.

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