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Outlook express error

DAKAR

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Posted June 9, 2011 at 2:57PM

Hi All This is on behalf of a silver surfer he can send emails but cannot receive and gets the ERROR 0x8000ccc92. How to rectify this will please him no end. He is using outlook express Kind regards Dakar

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Sea Urchin

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Posted June 9, 2011 at 4:09PM

It sounds as if he is using the wrong setting for the outgoing (SMTP) server. Is the email address the same as his ISP? If not then the settings (incoming and outgoing) will be different.

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DAKAR

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Posted June 9, 2011 at 4:45PM

Hi Sea Urchin Thanks for your reply The settings appear to be ok when I spoke to him on the phone can they somehow alter without any interfierence from him. He seems to think that the problem might have occured after Virgin engineers sorted a connection fault on his broadband but he wasn't sure. He says he also gets 0x800ccc90 as well as 0x800ccc92. Any help very much appreciated Regards Dakar

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Sea Urchin

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Posted June 9, 2011 at 11:45PM

So his ISP is Virgin Media - is the email address also something@virginmedia etc?

And yes, the settings can become corrupted for a number of different reasons.

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beeuuem

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Posted June 10, 2011 at 1:52AM

With respect to Sea Urchin if mail is being sent OK but mail is not received this is the POP setting. The settings are given http://help.virginmedia.com/system/selfservice.controller?CMD=VIEWARTICLE&ARTICLEID=37928&CURRENTCMD=SEARCH&CONFIGURATION=1002&PARTITIONID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VMCUSTOMERTYPE=

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beeuuem

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Posted June 10, 2011 at 1:53AM

The link is link text

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Sea Urchin

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Posted June 10, 2011 at 12:12PM

Hi beeuuem

Of course you're absolutely correct - confused myself as well!!!

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DAKAR

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Posted June 11, 2011 at 3:27PM

Thanks guys Had to tell him to call tech support to sort it out and apparently they did. So once again a big thankyou to all for the help Regards Dakar

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