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Excel begins to print then fails

SparkyJack

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Posted May 24, 2011 at 5:53PM

One of my flock has the following excel problem,

He writes

'*I cannot get a printout from EXCEL, printer is fine with everything else, websites/emails/Word but won't print from Excel.

Printer receives request/file and starts to print and then nothing, file is gone as if it has printed.'*

Any suggestions welcome.

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lotvic

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Posted May 24, 2011 at 5:57PM

Does it show up okay in Print Preview? if so has he tried printing from there?

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canarieslover

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Posted May 24, 2011 at 7:55PM

Has he actually set a print area before he tries to print?

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lotvic

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Posted May 24, 2011 at 7:59PM

Does a blank/any piece of paper come out of the printer?

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SparkyJack

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Posted May 25, 2011 at 3:45PM

Thank you so far for these responses

I have asked the questions you all put plus supplementary ones[such as press CTRL/P]

The answer is to those is No result to all of them.

As he states that other print order are normal I am beginning to suspect that it is Excel itself- I have asked him to tell me/us in what form it is.[part of MS Works or Office, and does he have disk for the same.

If he does that answer would be to reinstall. If 'Built in' as part of of his particular package with no disc, what would the next move be?

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Woolwell

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Posted May 25, 2011 at 4:19PM

Which version of Excel - 2000, 2003, 2007 or 2010 or something else?

If Word prints then the indication is that Excel is at fault. There are repair options but this depends on the version and maybe the OS.

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Woolwell

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Posted May 25, 2011 at 4:20PM

Which sheet is he trying to print?

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SparkyJack

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Posted May 25, 2011 at 7:47PM

Among the supplementary 'Q's' mentioned I asked what version etc.,

I also suggested a Restore'

Awaiting response

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SparkyJack

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Posted May 27, 2011 at 5:59PM

I have discovered that the Excel program in use is v2007 and the O/S is Vista Is there a computability problem do you think?

.Doc changed to .Dox around this time in Word did it not?

Is there a similar issue in this case?

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