Sorry forgot this stupis PCA setup for linkslink text

Load your HP software disc but don't run it.

Use File Explorer to navigate to a file called "L2 Uninstall" I think it's in the "Utils" folder, and run it.

Then manually delete any HP stuff that is left - make sure you get it all, otherwise it will fool the system into thinking the programme is still installed (as you've already found out!)

Then reinstall from scratch.

You may find you have to carry out this procedure more than once, as the install may hang at 96%.

If it does, don't try any sort of recovery - go back to L3 uninstall and start again.

With luck it won't take up the whole of your weekend!

Never has done for me, but perhaps it works on some versions of the software.

I have found that, on four different HP MFDs, using a normal uninstaller leaves stuff behind, even after using a registry cleaner like Ccleaner or similar.

Maybe spr will be lucky.

My L3 suggestion did, initially, come from the HP chatline, now defunct for UK users, which spuds suggested.