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laptop won't shut down


daisypol

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My lap top won't shut down - any suggestions? I haven't installed anything new. No virus detected by spyware doctor.

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Fruit Bat /\0/\

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Operating system?

Make + model of Laptop?

Can sometimes be a one off glitch - remove AC power - remove battery

refit battery - refit AC power - reboot

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daisypol

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Hi and thanks for trying to help: It's a recurring probem - using windows 7. It's an Acer Aspire 5472

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catpwss

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How old is it & does it come under any sort of guarantee??.

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Fruit Bat /\0/\

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What exactly happens when you try to shutdow?

freezes on shutdown screen?

Trying to install an update but fails?

Screen goes blank but fans still running?

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