We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Internet explorer won’t open neither will firebox…


SJM_81

Likes # 0

…and they are the only two browsers on my next door neighbours system that works. I’m trying to fix my next door neighbours laptop, but can’t get a browser to open to download anti virus software etc.

I’ve done a system restore to the earliest restore point, but still no luck.

There isn’t a partition or a disk to do a system recovery.

Any ideas what to do to solve the issue?

Thanks.

Like this post
johndrew

Likes # 0

You don't say what OS is on the laptop or its make. Have you tried 'Safe Mode with Networking' link text to see if you can gain access that way?

As another option you could try downloading Ultimate Boot CD link text and making a boot CD from your PC which, hopefully, will allow you to boot up the laptop. You should then be able to explore the installed OS to see what is wrong without it being 'live'.

Failing that try to get a CD of the same OS as is installed on the laptop and run sfc /scannow link text - you may also be able to do this if a file called I386 is present by pointing at it as shown here link text - scroll down and read the bit about changing the location in which the 'CD' is searched for.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Very best Black Friday 2014 tech deals UK: Latest bargains on phones, tablets, laptops and more...

IDG UK Sites

Black Friday feeding frenzy infects the UK

IDG UK Sites

VAT MOSS: Will I be affected by the EU VAT changes? Here are the facts for designers and artists

IDG UK Sites

Black Friday 2014 UK: Apple deals, Amazon deals & Black Friday tech offers